Lead Design Researcher at Rachio

| Greater Denver Area
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Rachio is seeking a design researcher to lead research efforts that uncover meaningful human-centered insights and interpret them for business and innovation opportunities. This is a lead role and the individual is expected to inspire, work with and guide multidisciplinary teams through a journey of discovery across a range or product and service offerings.

  • Define and operationalize a human-centered research approach to integrate with the agile product development lifecycle
  • Build research systems, methods and tools to help us scale research efforts and insights across multiple products, services and workstreams
  • Scope a research process, lead fieldwork, conduct interviews and perform secondary research. Be prepared to plan and lead fieldwork to discover insights first-hand
  • Strong foundation in qualitative methods and contextual inquiry that has been further developed through the integration of digital methods
  • Lead the research synthesis process, and generate insights that can inspire and inform innovative design which could be in the form of a product, service or experience
  • Distill research data down to focus on the most important insights, linking insights together in frameworks or principles for design and articulating them in a cogent way to drive impact
  • Ability to shape and lead strategic systems thinking based upon insights gathered through research
  • Develop points of view through cross-project synthesis to inspire colleagues and deepen our position as market leaders
  • Develop research artifacts such as personas, customer journey maps and finding reports
  • Ability to work flexibly and efficiently, exercising a balance between research rigor and nimble, fast-paced, rapidly iterative product cycles.
  • Minimum of 6 years of experience in areas including design research, market research, consumer insight or user experience in either a corporate or consultancy environment
  • Proven record of using research to answer business and product strategy questions and needs
  • Mastery of research techniques such as in-depth interviews, observation, immersion, documentation and insight generation
  • Exceptional verbal and written communication and storytelling skills
  • Understanding of a broad range of qualitative and quantitative research methods and their tradeoffs
Please Submit
  • Resume
  • Cover Letter
  • Portfolio: 
    Your portfolio should include 2-3 examples of projects you’ve worked on, and should focus on illustrating:
    • The challenge you were trying to solve
    • The research approach and methods used
    • Some key learnings
    • The impact of your research findings on design or business strategies
  • Salary based on experience.
  • Stock options.
  • Great location in the heart of Denver’s LoDo area, near Larimer Square and transit options.
  • Employee Paid Medical & Dental Insurance, 50% spouse paid.
  • 401(k) Employee Retirement Savings Account.
  • Paid Holidays & Flexible Time-Off Policy.
  • Fun, collegial startup culture. Open office space with rooftop deck.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • OracleDatabases
    • PostgreSQLDatabases
    • WordpressCMS
    • ShopifyCMS
    • RechargeCMS
    • Retention ScienceEmail
    • IterableEmail


We are located near Larimer Square, with easy access to the Cherry Creek Trail, Union Station, and many restaurants!

An Insider's view of Rachio

How does your team reward individual success?

Everyone at Rachio is incredibly supportive of each other and celebrating successes is commonplace. We regularly cheer each other on in our weekly team meetings and company-wide All-Hands meeting. Furthermore, we highlight individuals who embody our values on a quarterly basis (with prizes!)


Staff Accountant

How do you collaborate with other teams in the company?

I have the pleasure of getting to work with every department at Rachio. From Finance to Engineering, we get to collaborate, plan, and execute on projects across the board to drive revenue and growth for our channels. Rachio's best asset is the wonderful people that work here.


Account Operations Partner

What makes someone successful on your team?

There are two strengths I feel drive success for our team - communication, and a willingness to dig into projects. We have a small team making a lot of big decisions, so clear, concise communication is incredibly important to growing the business. Along that same line, we are small enough that everyone is integral to moving projects forward.


Director of Marketing Acquisition

What are Rachio Perks + Benefits

Rachio Benefits Overview

Rachio covers 100% of employee premiums and 60% of dependent premiums for medical, dental, and vision insurance.

Due to COVID-19, Rachio is currently fully remote. We are exploring our options for in-person engagement for 2021 and are open to full-time remote positions with some travel.

401(k) plan (not matching)

Unlimited vacation

Relaxed dress code

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
All Rachians involved in our Talent Acquisition process are required to complete unconscious bias training & gender pronoun training. These trainings are available for everyone to participate in
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rachio employees are required to take at least 10 PTO days each year, and encouraged to take as much time off as they need to maintain a healthy work-life balance
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Rachio provides an eco-pass
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees a $100 monthly parking reimbursement
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1200 annualy for continuing education.
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