Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.

Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A sessions with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

What you will do:

• Complete service requests via email, phone, live chat, video conference, and internally
• Modify customer data, including customized services; resolving preexisting data issues
• Identify and fix data corruption issues, advanced formatting of customer data
• Maintain expertise in tools for data migration and develop solutions for any inefficiencies in those tools, or the data migration process
• Help to create team tools when necessary for efficiency increases over manual work
• Identifying the need for, and promoting and explaining additional customer services

What you will bring:

• Associate’s degree or equivalent experience in database-related field required
• Two years’ experience in data manipulation or database support
• Five years’ customer service experience in data services or SaaS
• Expertise in MySQL/MariaDB; Command Line (macOS)
• Familiarity with IDEs (VSCode); Git (GitHub); PHP, HTML, CSS, JavaScript/jQuery, Python; API; Docker; AWS; Excel
• Prior experience with Church Community Builder software a plus, but not required

What you will get:

• Comprehensive health insurance
• Vision and Dental insurance
• 401K matching
• Paid Time Off
• In-house workout facility
• Twice a month All Staff breakfasts or lunches

FLSA: Non-Exempt

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Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with variation of temperature and lighting.