Are you bored of password resets and being relegated as a back-office function? Do you feel you have the capacity to drive human capital in an organization to extraordinary levels? Are you up for the challenge of helping to mature and growth an organization’s organizational development? 

KPA is looking for someone that can grow with our company, increasing our Salesforce utilization and efficiency in a smart, well-planned, and effective manner.

To be successful, you will need to be organized, self-sufficient, and able to communicate clearly and effectively with business stakeholders such that you can design and build a solution that meets their needs. You will know that you have been effective when manual processes are now automated, emails “workflows” are now in Salesforce, and anyone at KPA with a Salesforce logon can see the same information as what was previously hidden in emails, shared drives, etc. 2 years from now, we’ll look back and you’ll be a key conqueror who helped transform our organization.

Within 2 weeks

• Understand the current process for triaging the Help Desk and management of the backlog

• Start supporting end-user’s requests directly, trouble-shooting issues/bugs within the Salesforce.com system, and escalating as needed to Premier Support

• Get a crash course in our current program: where we’ve been and where we’re going, ideally with you helping to build out some parts of our new product catalog for re-launch

Within 30 days

• Start building your own feature(s) for the backlog

• Re-launch the Leads object and process, cleaning up some old technique debt, meeting some unique Operational business requirements, and deploying a Web to Lead form to production

• Develop and deploy custom applications or create workflow rules (or process builder) for migrating a manual billing process into Salesforce to the sandbox environment

• Designing a data migration plan for the use of CPQ Subscriptions

Within 45 days

• Implement guardrails preventing Users from doing things against the process

• Gather requirements and work with the various organizations to create meaningful feature design to help improve our business around Order Entry and Provisioning

• Create and/or edit training documentation for ongoing Salesforce.com support in Knowledge

Within 60 days

• Regularly perform database de-duping and cleanup procedures, assisting in the development of business practices for data entry and standardization

• Develop and deploy custom applications or create workflow rules (or process builder) for migrating a manual billing process into Salesforce to the production environment

Within 90 days

• Implement data migration plan for service image migration to the use of the Subscription object

• Participate in change management/release process 

• Assist in developing documentation on processes and workflows 

• Regularly audit field usage and overall system adoption 

• Undertake additional analysis and reporting projects as directed by management

What you’ll love about us … 

• A Lightning-enabled Salesforce with minimal custom objects used

• A target rich environment for enablement and valued-added impact

• Working across Business Operations: Sales, Marketing, Finance, and Customer Support

• Agile/Scrum methodology

What we’ll love about you…

• Are detail-oriented and possess critical thinking & problem-solving skills

• Ability to troubleshoot system, process and data issues; ability to think clearly under pressure

• Positive, “can-do,” attitude

• Stamina and tenacity to deliver great software solutions, with a deep sense of personal ownership and passion 

• Exceptional written and verbal communication skills 

• Work ethic that corresponds with KPA’s core values: Integrity – Helpful – Excellence – Accountable – Resourceful – Respectful - Teamwork

Requirements

• Minimum two years of experience as a Salesforce.com administrator

• Saleforce.com Admin (ADM201 and ADM211) certified

• Sales Cloud, Service Cloud and Developer certifications favored

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Proven ability to design and implement new processes and facilitate user adoption

• Strong understanding of Salesforce.com best practices and functionality

• Up-to-date on latest industry trends; able to articulate trends clearly and confidently

• Strong data management abilities favored

• A documented history of successfully driving projects to completion (design, build, test, etc.)

• Previous experience working in a SCRUM or agile environment favored

Position Details

• Full-time, exempt position

• Reports to the Senior Program Manager, Technology Department

• Located at KPA’s corporate headquarters in Lafayette, CO

A little about Us….

Company – KPA LLC. (www.kpaonline.com), headquartered in Lafayette, CO, is a market leader in cloud-based risk management solutions for the automotive, collision repair, manufacturing, insurance and distribution & logistics industries.  KPA’s innovative software platform combined with recurring on-site audit/loss control services delivers a comprehensive solution to help more than 10,000 client locations achieve regulatory compliance; control risk; protect assets; and effectively train, retain, and manage people.  

Since 1986 KPA has been refining the core values with which we work together as a team and with our clients.  Do you align with our core values of Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork?  It is these core values that promote our success through both organic growth and integrating acquisitions.  This success and the growing demand for compliance solutions was validated through a 2018 investment by Providence Equity Partners, adding valuable experience in both the automotive and compliance software sectors and continuing to promote an entrepreneurial atmosphere at KPA.