Order Management Analyst
This position is focused on the compliance, timeliness and accuracy of processing customer orders, renewals and cancellations. Incumbent will ensure revenue recognition accuracy, SOX and business rule compliance and customer delight.
Responsibilities:
Ensures invoices are correct and dispatched timely to business partners
Ensures revenue is recorded properly with regard to contracts to ensure SOX compliance
Maintains open communications with customers (internal and external) to maintain customer delight
Maintains complete and accurate customer information
Enters all orders onto billing system for revenue recognition, inventory control, customer contact information, accounts receivable and sales reporting, ensuring high standards of accuracy are attained
Undertakes cancellation process
Sends out order confirmation and acknowledgement
Coordinates with Delivery to ensure that delivery has taken place prior to invoicing
Deals with customer and internal inquiries relating to invoicing
Raises credit limits on system according to business / finance rules
Updates customer details on receipt of change from customers
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