Operations Process Improvement Analyst - Fertility at Alto Pharmacy

| Greater Denver Area
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About Alto

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 400 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

As the Operations Process improvement Analyst at Alto you will help steer the company’s most important decisions, growth and success. Specifically you will:

  • Shadow front line team members to understand their workflows, and identify opportunities to improve the patient experience and team efficiency
  • Work with cross-functional stakeholders including product, engineering, design, workforce management, training, fulfillment, and pharmacy to identify process improvement opportunities, design new processes, and implement these across the patient care team
  • Define problem statements, develop business cases, identify root causes and drive solutions through implementation. 
  • Know how to ask questions of our data and communicate with data analytics team to get your questions answered.
  • Provide analysis that will improve the experience of our patients and providers.
  • Use statistical analysis to understand correlations, trends, and provide recommendations for changes based on these insights.
  • Dig deep into the Care Team performance metrics and share recommendations that will help set department priorities on staffing ratios, improving KPIs and efficiency, and staffing forecasts.
  • Determine what data is and isn’t necessary to drive improvement across the organization

You are an ideal candidate if you have:

  • 5+ years of relevant experience
  • Experience driving process improvement for patient-facing teams
  • Experience driving improvements in complex operational workflows
  • Are Lean/Six Sigma trained and certified (blackbelt or equivalent).
  • Exceptional analytical skills and a passion for data
  • Proficient in Excel, SQL and visualization tools
  • Strong interpersonal skills, including with cross-departmental teams
  • Strong verbal and written communication skills; ability to synthesize complex information and communicate with team members at all levels of the organization
  • A passion for Alto’s mission and values

It is a plus if you have:

  • Experience handling and analyzing medical or pharmaceutical data
  • Pharmacy and / or healthcare experience
  • Startup Experience

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive

consideration for employment without regard to race, color, religion, gender, sexual orientation,

national origin, genetic information, age, disability, veteran status, or any other legally

protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment

qualified applicants with arrest and conviction records. We are an E-Verify company.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AsanaManagement
    • JIRAManagement


Golden Triangle area just south of downtown Denver

An Insider's view of Alto Pharmacy

What is your vision for the company?

It’s really easy to assume that Alto Pharmacy just delivers medications, but it goes beyond this when you have patients who are bed bound or who don’t know how to navigate the medical field by themselves. We support you in navigating this tricky realm, we ensure that adherence is more feasible, and the healthcare experience is transparent.


Patient Care Lead

What are Alto Pharmacy Perks + Benefits

Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Diversity Program
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