The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. We’re working with over 80 of the world’s leading electric and gas utilities to provide a personalized end-to-end customer energy experience that helps meet and accelerate carbon reduction goals. We are a certified B Corp, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking an Operations Analyst to join our team and help us achieve our ambitious goals for our business and for the planet.

What you get to do: 

• Run a handful of client-facing demand response programs on behalf of our utility partners
• Answer customer questions and drive resolution to customer requests
• Apply critical thinking to identify, define, triage, and assess the “why” behind every problem to create a meaningful solution to keep our programs on track
• Collaborate cross-functionally with account management, customer support, product, and customers to ensure product effectiveness and provide the highest quality customer experience
• Monitor and report on our energy-saving events, 
• Leveraging your abilities to understand the system and backend processes to solve problems and evolve our Orchestrated Energy product
• You will build a close and collaborative relationship with your agile squad: your operations manager and operations analysts to define and achieve product objectives and deliverable

What you bring to Uplight: 

• 2-5 years experience in a technology company and production-facing setting
• An understanding of demand response and passion for supporting and evolving our Orchestrated Energy product
• Experience organizing, analyzing, and driving insights from data in excel
• Excellent communication skills and ability to build strong relationships with customers
• A curiosity to learn and learn fast
• Detail orientation and excellent organizational and planning skills
• The ability to identify process gaps and take the initiative to make improvements
• A self-starter mentality and ability to work with minimal guidance
• Some familiarity with APIs, SQL, AWS S3 and Dynamo, Google Cloud Platform, data flows, and reading code (JSON, Python, C++)

Bonus Points: 

• Experience working in the Utility industry, demand response programs, or with common thermostat manufacturers
• Demonstrated experience working successfully with cross-functional teams
• Experience using agile tools like Jira and Asana
• Experience making API calls using tools such as Postman
• Proficiency with marketing automation software like Marketo, Campaign Monitor, HubSpot, and Sendgrid Experience measuring the performance of digital campaigns

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

• Are proud to be over 400+ rebels with an important cause by helping to create a more sustainable planet.
• Are committed to the environment, our employees, and our communities
• Focus on career growth by following defined career ladders

In addition, we also:

• Provide a 401K match
• Medical, vision, and dental insurance 
• Monthly wellness stipend 
• Peer to Peer recognition program 
• Management by objectives bonus plan (change if commission role)
• Innovated flexible time off 
• Keep you energized with plenty of food and drink (when our offices reopen)

Salary Range: $52,500 to $55,000 (dependent on experience) 

Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.