Operations Analyst

About Us

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

Vision: To create the most advanced and complete in-home care model in the world.

Job Summary

DispatchHealth currently operates in 19 different markets and is rapidly expanding. We are looking for someone that will help us improve the efficiency of our businesses and help us continue on our trajectory of meteoric growth.
This is a job for someone who loves analytics and thinking strategically about business problems – for someone who loves data not for data’s sake, but because data allows them to more effectively run their business. This is a job for someone who wants to get in the weeds and find novel solutions to difficult problems. You will need be comfortable with ambiguity and making the best decisions possible in the face of uncertainty and limited information – as a good decision now is often better than a perfect decision later. We are looking for the type of person who finds joy in finding a solution to a problem that allows the business to operate 15% more efficiently.

Further, we are looking for someone that is a strong communicator. Data and analytical insights are only valuable when they can be effectively communicated and become the focal point for action across the entire company. It will be important that you not just collate the right data, but also rally cross-functional teams to implement changes to the business.

This is for someone who wants to be told the goal and have the details of execution left up to their discretion. Importantly, they will have the chance to make a big impact and develop a new function within the company. As a result, this role will provide ample opportunities for professional growth and development. Finally, this is a role for someone who wants to help grow a company that makes an immensely positive impact. DispatchHealth is one of the few organizations in healthcare that achieves the tripartite aim of improving outcomes, improving experiences, and lowering costs. You will be part of a small team that brings that product to the world at large.

What you’ll do:

• Collaborate with business owners, understand business objectives, and use data to generate actionable insights.
• Run weekly meetings reporting out on key operational KPIs and identifying areas where efficiency could be improved.
• Develop dashboards and data architecture that allows for real-time reporting.
• Work with the corporate analytics team to digest, collate, and interpret a diverse set of quantitative indicators in order to determine the appropriate strategy on a monthly, quarterly, and yearly basis.
• Coordinate cross-functional teams as they implement changes derived from data-driven insights.

What you’ll need:

• 1-5 years in an analytics focused role
• Experience with relational databases and SQL
• Experience with Python is not required, but preferred
• Experience in healthcare is not required, but preferred
• Strong communication and presentation skills
• Ability and desire to think strategically about business goals. Someone who wants to be told the goal and have the details of execution left up to their discretion.
• Someone who wants a role with ample opportunities for professional growth and development.
• Someone who feels at home working with data and making decisions based on a variety of quantitative indicators.
• Ability to work effectively as part of a team situated across the country.
• Ability to make sound business judgments and strong decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives.

Education and Experience:

• Bachelor’s Degree

Benefits

• Career advancement opportunities
• Be part of a new, exciting and progressive company
• Full healthcare benefits and 401k

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.