New Grad - Business Operations Analyst

Department Summary
Whether you are looking for your first opportunity out of college, or graduating with your extended education and prior work experience, we have lots of opportunities here at DISH!
At DISH, hard work is rewarded with limitless opportunities. We're looking at more than your education and previous work experience, we want individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. The opportunities at DISH will provide you with a potential fast track for career advancement. This is what sets us apart as a company.
As an new graduate employee at DISH you could be supporting any of our business lines:

• Boost: Redefining value and innovation in prepaid wireless.
• Dish Network: Providing TV entertainment and award winning technology to millions of customers.
• Sling: Innovating live TV streaming through choice and opportunity.
• On tech: Meeting the needs of a Smart Home Revolution.
• Wireless: Building America's first and only cloud native open RAN 5G network to redefine the way people and things connect.

Job Duties and Responsibilities
Primary responsibilities will fall into the following categories:

• Monitoring call, chat, email, and social media routing and queues for multiple lines of business.
• Working with a variety of departments across the entire organization to achieve optimal service levels.\\
• Tracking contact center KPIs and produce reporting on an AdHoc, interval, daily, weekly, and/or monthly basis.
• Monitoring all agents' skills and overall skill performance.
• Communicating with enterprise leadership on issues critical to operations.
• Enforcing day-to-day business practices across enterprise teams. Making recommendations on improvement of existing procedures and implementing new procedures.

Skills, Experience and Requirements
A successful Business Operations Analyst will have the following:

• Bachelor's degree; or 3-5 years of related experience and training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, standard operating procedures, and procedure manuals.
• Requires a high level of computer expertise, including office productivity suite(MS Office, Google Workspace). SQL and Python knowledge and experience preferred.
• Must possess good oral and written communication skills with all levels of personnel and be able to multitask in a fast-paced environment.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations & ability to write routine reports and correspondence.
• Ability to work flexible hours including nights and weekends

Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website . Successful completion of a pre-employment screen, to include a drug test and criminal background check.