Job Title: Business Operations Lead

Location: San Francisco, CA / Denver, CO

Function: Customer Success and Candidate Enablement

Position Type: Full-time

Position Level: Junior / Mid-level

Compensation: $95,000 - $125,000

Travel: Minimal travel may be required

At Vivian Health, we’re on a mission to transform hiring and recruiting in healthcare. We’re a high impact and positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help reduce healthcare costs and improve patient care.

We started by bringing transparency and increased access to the opaque and offline $17 billion temporary healthcare staffing industry, and we are now building the largest marketplace in the $1.5 trillion healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before. We empower healthcare professionals across the country by giving them unprecedented access to honest, transparent, and real-time information to aid them in their job search. We connect candidates to the highest paying, most relevant healthcare jobs in the country and we help enable research around the best places to work.

Our goal is to empower healthcare professionals to find the best jobs that fits their needs and to help healthcare employers find great talent quickly and easily. Through the Vivian Health platform, we enable staffing agencies and healthcare employers to more easily find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.

THE OPPORTUNITY

As the first Business Operations Lead at Vivian Health, you will help identify and execute on the most important cross-functional initiatives. You will help scale the business by making data-driven decisions and increasing operational efficiencies while building scalable processes that support our growth. One day you may find yourself creating reports for a Quarterly Business Review with a customer and developing optimization strategies, while the next day you may uncover an insight that shortens the time-to-hire by 25%, leading to better outcomes for our healthcare professionals and more efficient hiring for our customer partners. This individual will be a standard-bearer for the more effective management of our Customers through building dashboards, analyzing complex data trends, developing and maintaining key success metrics . Identify opportunities within our playbook and product to continually improve customer retention and then effectively communicate your insights and plans to cross-functional team members and management.

THE TEAM

This role will report into the head of Strategy and Operations and will work closely with all teams across the sales cycle including customer success, candidate enablement, business development, and account executives.

ABOUT YOU

You are a curious person who is excited to be a founding member of this newly formed team You are highly analytical, love solving ambiguous business problems through exploratory analysis. You have great business intuition that helps you create actionable insights from data, and you know how to distribute the data in a digestible, information-rich way. 

You have worked closely with the product and marketing teams and analytically made suggestions based on your observations and insights. You have worked closely with customer success managers on establishing and improving playbooks and processes to support internal and customer growth.

THE SKILLSET

• 2+ years of experience in business operations, investment banking, management consulting, or another related role at a fast-growing startup
• BA/BS degree in math, statistics, economics, business, physics or equivalent work experience.
• Highly analytical mindset with demonstrated ability to work through complex, ambiguous problems using data (experience using SQL or Looker is a plus)
• Strong communication & collaboration skills. You excel at driving cross-functional initiatives and can clearly communicate and effectively build alignment.
• A motivated and self-driven mindset. You are energetic, driven and can thrive in a fast-paced and unstructured environment

BENEFITS & PERKS

• Comprehensive Health Insurance Plans including HSA and FSA Options
• Pet Insurance
• Flexible Time Off
• 401K Retirement Savings Plan with Generous Employer Match
• Access to Corporate Discount Program
• Pre-tax Commuter Benefit Plan
• Work from home stipend

Vivian Health is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.