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DISH
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the technology revolution?
Englewood, CO

Business Analyst II at DISH (Greater Denver Area, CO)

| Greater Denver Area
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Department Summary
DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
A Business Analyst II is responsible for learning and understanding their customer's environment, including business rules, business workflow, business roles, and hands-on knowledge of Contact Center applications, and must assess and properly escalate issues and errors occurring in applications used within the Contact Center. A BA II must also participate in efforts to communicate with other groups within the company to understand the projects, changes and releases involving these applications, and communicate this information to their site and to others in IT. In addition to BA responsibilities, they must also either know and apply the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment to support outsourced call centers and local site BAs.
Primary skills and responsibilities:
  • Comfortable with communicating to individuals by phone, email, messages, and on a technical conference bridge to understand business processes, application issues and errors, or solve technical problems
  • Demonstrates active listening skills, with ability to quickly comprehend business processes
  • Strong Leadership ability rooted in influencing and developing cooperation amongst DISH 3rd Party vendors to engage and support Dish priorities
  • Acts quickly in Enterprise-wide outages and situations so the company can resume normal operations as soon as possible. Acts as Primary POC from Outsourced Call Center IT on occasional Sev 1 and 2 bridges, which involves gathering feedback from other centers and verbalizing this on a bridge
  • Creates documentation for improved processes, new processes, fixes, and general information for the team and enterprise
  • Prepares for and participates in release support activities by assessing issues at their Outsourced Call Center sites and reporting them per established processes
  • Helps to develop and refine processes related to supporting releases and go-live activities
  • Some knowledge and continues to develop knowledge of applications and associated business processes in use by agents and other groups within the contact center
  • Able to maintain a strategic viewpoint even while being able to focus on details, in order to communicate issues, impacts, and urgency
  • Able to lead a meeting or facilitate a round table, while also taking detailed notes
  • Able to communicate with other groups within the company to understand the projects, changes and releases involving applications
  • Able to lead small efforts within Field IT or participate in enterprise projects, and develop solid plans to address Field IT's part of the project
  • Able to assist end-users with installation, configuration and ongoing usability of system hardware and software
  • Excels in time management, task prioritization, including daily tasks with minimal supervision
  • Work with teams to troubleshoot routing and computer issues while providing great customer service . Determine, identify and troubleshoot basic technical problems relating to software, Vendor Management, or System Administrator.
  • Participate in Outsourced Call Center IT on call rotation
  • Perform Onsite and Virtual Site Visits
  • International travel 0 - 10%
  • Contributes to the overall operations of a company by writing and distributing memos about best practices for computer use
  • Able to adapt quickly to changing circumstances, new standards, and requests by company management
  • Performs various duties depending on circumstances and current company needs

Skills, Experience and Requirements
  • 3 plus years related experience and/or training; or equivalent combination of education and experience
  • Strong customer service skills; friendly, approachable and motivated with a strong work ethic; a team player who has the ability to work effectively with all levels of company personnel
  • Strong troubleshooting skills to include analyzing error reports and elevating to advanced fix teams as needed with minimal to no supervision
  • Knowledge of current Windows 10, Google G-Suite, Windows Active Directory, MS Office and other web-based CRM applications
  • Ability to lead meetings and present information to others in the meeting

The physical demands described here are representative of those that an employee may encounter and are listed to show what may be necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Frequent use of hands, sit and/or stand continuously for extended periods of time; and reach with hands and arms, bend, move, or crawl into small spaces
  • Depending on the team, occasionally lift up to 50lbs.

#LI-CS6
Salary Range
Compensation: $79,900.00/Year - $108,100.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
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Where we are

9601 S Meridian Boulevard, Englewood, CO 80112

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • SmartsheetManagement
    • WrikeManagement
    • HiveManagement
    • WordpressCMS
    • SprinklrCMS
    • HubSpotCRM
    • SalesforceCRM
    • ResponsysCRM
    • Constant ContactEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • Google HangoutsCollaboration
    • ZoomCollaboration
    • BasecampProject Management
    • HiveProject Management
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What are DISH Perks + Benefits

DISH Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.
Friends outside of work
Eat lunch together
Intracompany committees
The DISH COLLECTIVE sponsors events for our employees to come together, share common interests, and make important connections, both in and out of work.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.
Diversity Employee Resource Groups
DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.
Hiring Practices that Promote Diversity
Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.
401(K) Matching
DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Game Room
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

An Insider's view of DISH

What are some social events your company does?

At our DISH Grand Central location, we strive to uphold a strong culture! We have a Bureau of Serious fun that consists of a group of people who plan and host potlucks, trivia challenges, and a variety of monthly events. We even started a walking club that takes place on Friday afternoon during the lunch hour!

Ali

Experience Manager, DISH Grand Central

What projects are you most excited about?

One exciting new project we are working on is the blockchain initiative that we are building. We are moving way beyond just cryptocurrency. The blockchain capabilities we are building will create entirely new business models and services that enable fast, on-the-fly, secure, and verifiable access to our spectrum.

William

Senior IT Manager

How has your career grown since starting at the company?

Throughout my 7 years with DISH, I have taken advantage of DISH’s #1 benefit: Opportunity. Starting my career in Indirect Sales and then transitioning into HR Recruiting has led me to my passion for Recruitment Operations where I continue to grow my expertise and make a difference in people’s lives.

Whitney

Recruiting Operations Manager

How do you empower your team to be more creative?

We promote an empowered team product structure, meaning we don't give our team a product to build. We give them a problem to solve. How they choose to solve that problem is derived from discovery, talking to customers, and understanding how to build a solution that will work for the customer. It's not about pushing out feature after feature.

Seth

SVP, Sling Product and Operations

What is your vision for the company?

At DISH, we are building something that has never been built before, to be part of history and change the way humans and things connect. I wanted to lead teams that push themselves and each other to be better every day. DISH is going to change communications, not just for subscribers but for businesses across the nation.

Mac

VP, Head of Network Engineering

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