Eventus Solutions Group is seeking a versatile technical writer with an aptitude for constructing knowledge management content for the public sector. This position is for project based employment (5 months). The articles written will be intended for use in an internal agent-facing contact center, as well as for web self-service to public sector clients. This type of transactional knowledge focuses less on unnecessary background or detail and more on speed, accuracy, and on-point issue resolution. You will partner with members of the Eventus Knowledge Management consulting team and client stakeholders. As part of the interview process, transactional content writing samples will be requested and a writing test will be conducted.

How you'll make an impact:

Create internal and external facing knowledge articles accessible to audiences with mixed levels of experience
Translate complex or poorly-written documents into clear, concise, and comprehensible information
Learn and use client preferred knowledge management authoring tools
Independently follow established style guidelines maintaining contextual accuracy and stylistic consistency
Collaborate within a review and approval workflow that may include both Eventus and client resources
Conduct regular peer reviews with an eye for accuracy, completeness, and formatting
Correct formatting issues caused by HTML markup

Qualifications for success:

Experience writing transactional knowledge content that focuses on efficient issue resolution
Works efficiently and productively with minimal supervision
Communication skills and a demonstrated ability to deliver high-quality documentation
Reading comprehension and the ability to quickly develop a deep understanding of a variety of business products and services
Experience transforming the layout of a document to increase visual appeal, allow easy scanning and at-a-glance comprehension
Writing style that adapts to various content types including technical documentation, informational descriptions, reference materials, business policy, procedural step-by-step instructions, FAQs, and training guides
Experience using knowledge management collaboration tools such as Oracle, Salesforce, ServiceNow, Remedy, etc.
Experience with HTML markup

Why you'll love it here:

With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation’s fastest growing private companies. With Eventus you can expect:

Entrepreneurial and collaborative environment
Competitive total rewards program
Comprehensive benefit plans
Professional training opportunities
Engaging and fun culture
Big business ambition with small company values
Opportunity to work with industry leading, talented peers

Applicants can expect to make between $40.00 to $47.00 an hour upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Rob Rutledge

CEO

Growth and Authenticity

Freedom to Grow

“We often see incredible growth and acceleration of people’s careers at Eventus,” said CEO Rob Rutledge. Due to the company’s size and focus, employees have the opportunity to engage in projects that stretch their abilities, whether due to client requests or an employee’s own interests. Rutledge and Eventus leaders pride themselves on being able to give employees the freedom to explore those interests in ways that will support client growth. “We operate on trust and the only way that is possible is from our incredibly talented and motivated employees,” he said.

Employees have the chance to both showcase their skills while engaging with a diverse scope of work to expand into new areas.

Kim Koeller

Senior Director – Strategic Consulting

Focus on Clients & Employees

Ensuring Team Performance and Individual Growth

“Our Consulting Practice is very focused on optimizing and transforming the customer experience for our clients while enabling employees to grow in their careers,” said Kim Koeller. “Ensuring a collaborative and facilitative work environment and promoting an atmosphere of mutual respect for clients and team members are also very important. Each person is accountable for their individual performance and contribution as well as being part of a collective team to help drive our clients’ overall success.” To aid in team members’ growth, Koeller explained that she helps her team leverage their existing skill sets to deliver optimal client outcomes while, at the same time, providing opportunities to build new talents to realize their potential.

Eventus has been and continues to be a flexible and supportive work environment which leverages the strengths and expertise of our team to meet career objectives with a ‘family-first’ attitude.

Gitu Chathaparampil

Senior Engineer

Company Culture

Building the right channels for remote innovation

Asked to describe Eventus’ culture in one word, Senior Engineer Gitu Chathaparampil offered three: “Welcoming, innovative, collaborative.” Though Chathaparampil came to Eventus skeptical about the hybrid culture, he has grown to love the geographic diversity of his team. “We build strong connections and collaborate as effectively as any in-house team,” Chathaparampil said. The senior engineer attributes the stellar cross-collaboration to solid communication: “Managers welcome new ideas at frequent sync ups — which are the perfect opportunity to bring challenges and innovations to the team.”

At Eventus, I enjoy the freedom I have to make my own decisions, the complete lack of micromanagement and the space to improvise and enhance solutions without any stress or interference.

What are Eventus Solutions Group Perks + Benefits

Eventus Solutions Group Benefits Overview

Our leadership team values each and every one of us and we invest in continued learning specific to our roles. We have fun and celebrate the team and our accomplishments throughout the year. We love what we do but we also enjoy spending time off with friends and family. Our generous PTO policy allows for just that and if it's not enough we can always enjoy extra time off without pay. At Eventus, we have a great holiday schedule which includes time off between the Christmas holiday and New Years. It's an extra week of time off, which is welcomed by all. Our benefits are competitive and provide team members with a variety of options to choose from.

Culture

Volunteer in local community

Open door policy

OKR operational model

Team based strategic planning

Flexible work schedule

Remote work program

Health Insurance + Wellness

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance