Job Description

Journey recently closed its first round of external funding and is in a period of hyper growth. As we prepare to exit stealth mode and ramp up our sales and marketing efforts, we’re looking for a senior content marketer to play the lead role in designing brand and product messaging for sales and marketing collateral, spearheading a wide variety of digital literature including web copy, press releases and blog posts, and turning technical concepts into high-level whitepapers that the average Joe can comprehend. 

This person will be responsible for a wide variety of deliverables, as well as steering the broader content marketing strategy as we continue to grow and expand. We’re looking for a candidate that loves to jump back and forth from messaging strategy to long form white papers to app copy (and everything in between), that has a personal passion for technology, and is intrinsically motivated to have a meaningful impact on the growth and success of the company. This position will report to Journey’s President, who comes from a digital agency background. 

We’re newly funded, led by one of the strongest teams the industry has ever seen, and in a period of hyper growth that is driving an ambitious hiring plan. It’s a unique opportunity join near the ground floor of a software startup that already has funding, senior leadership, and paths to market secured.

What Your Responsibilities Will Be

• Help lead content strategy across all channels.
• Create brand and product messaging templates to serve as the source of truth for sales and marketing collateral.
• Work in tandem with sales and leadership to create, proof, refine, and expand upon sales and investment pitch decks.
• Work in tandem with Journey’s partner network to write co-branded and whitelabeled marketing collateral.
• Draft and distribute press releases on key events.
• Take the lead on writing digital copy spanning mobile apps, our website, demo websites, blog posts, ghost writing articles for executives, etc. .
• Write white papers about technical subject matter (cyber security, contact centers, fraud, user experience, etc) that are digestible by non-technical audiences.
• Be flexible. Part of being a startup means no 2 days are the same and the business needs will rapidly evolve.

What a Strong Candidate Looks Like

• A proven track record with writing sales and marketing collateral, brand and product messaging, web copy & more
• A strong ability to comprehend complex and technical concepts and translate it into clear, concise, and digestible material
• Passion for technology, specifically protecting consumers digital privacy and security 
• An entrepreneurs’ attitude - innate curiosity, hunger to deliver value, resiliency to roadblocks and redirections, and tenacious work ethic
• Most importantly - you must be a genuinely good person! We have a strictly enforced no-jerks policy, and we’re only interested in candidates who play nice in a team and can help build and contribute to our company culture. 

A bit about Journey

Journey is a software startup based in Denver, CO that has built a Trusted Identity Cloud for the contact center & beyond. 

Our GTM product solves the challenges of proving you are you you say you are when you call into a contact center, how the contact center agent proves they are who they say they are, and how the two of you request, share, and verify sensitive information. Our product is the only in the market that simultaneously reduces user friction, protects both users privacy and security, and dramatically reduces both fraud and operating costs for the enterprise. No more keying in long strings of account numbers, no more hanging up when someone calls claiming to be from the bank and asking for your social security number, no more uncomfortable interrogations about your mother’s maiden name and your favorite pizza topping, and no more re-starting the process when you get transferred to a new agent. 

Success at Journey requires the desire to dive headfirst into a fast-face startup environment, a positive and team-oriented attitude, and people who are inspired by solving fraud and user friction issues around digital identity and authentication at enterprise scale.