Application Requirement Writer - Wireless Brands
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
DISH is seeking a strongly motivated Business Operations Analyst to drive agent application strategy within the Customer Experience Agent Application & Delivery team. The role focuses on the defining and managing end-to-end business requirements for the applications agents use to support customers in real time. The team works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery. The team is actively engaged in supporting growth areas of the business, including DISH's new Wireless business. You will help support the launch of new brands and help align agent tools with DISH's cloud-native wireless network. You will have the opportunity to learn and grow in a fast-paced environment as we collectively transform the wireless industry.
Key Responsibilities:
- Documenting rules and functionality for front-end applications
- Managing the planning, development, design, and implementation of projects
- Building strong relationships with business and IT partners to ensure alignment and timing for delivery of new functionality
- Understanding the end-to-end user experience and proactively identifying enhancement opportunities
- Creating a strategic roadmap for agent tools to support the multiple wireless initiatives
Skills, Experience and Requirements
Skills and Qualifications:
- Excellent organization and time management skills
- Ability to prioritize and juggle multiple high-priority projects
- Strong communication skills and ability to present to executive leadership
- Attention to detail
- Curiosity to learn new things and brainstorm new opportunities
- Ability to understand IT processes and communicate with IT stakeholders
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.