Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Key Responsibilities:

• Create, edit, and curate knowledge articles, how-tos, reference material, and other support content
• Collaborate with subject matter experts (SMEs) and stakeholders to ensure all content meets accuracy and company standards
• Maintain a consistent tone and style across all content, adhering to team and company guidelines
• Partner and collaborate with stakeholders to ensure that our applications support the content, functionality, and performance needs of agents and the business
• Identify, analyze, and prioritize key themes and trends in user feedback and work with partners to refine content and improve the user experience

Skills, Experience and Requirements
Education and Experience:

• A bachelor's degree from a four-year college or university, or at least four years of related experience and training, or an equivalent combination of education and experience
• Experience with HTML, JavaScript, and CSS a plus

Skills and Qualifications:

• Excellent written and verbal communication, with the ability to collaborate effectively with internal and external stakeholders
• Ability to translate complex information into user-friendly support content
• Self-motivated and proactive, passionate about understanding user needs and driving product improvements
• Detail-oriented with the ability to support multiple projects at a time
• Ability to learn quickly, prioritize, and adapt in a fast-paced, ever-changing environment

Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.