DISH, an EchoStar Company
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?

Agent Application Specialist II

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Employer Provided Salary: 63,150-90,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Key Responsibilities:

  • Maintain internal application used by agents for business workflows
  • Manage application content to ensure updated relevant knowledge
  • Partner with stakeholders to ensure application content is consistent across all lines of business
  • Fulfilling requests from Stakeholders to update workflow content or structure
  • Consulting with Stakeholders to ensure workflows maintain a consistent style, good agent experience, and likelihood to achieve stated business goals
  • Identifying and executing on areas of opportunity within team processes and application
  • Analyzing data to determine impact, forecast returns on effort
  • Managing projects with consultation from manager
  • Investigating agent feedback and resolving reported issues

Skills, Experience and Requirements
Education and Experience:

  • Bachelor's degree from a four-year college or university; or equivalent experience

Skills and Qualifications:

  • Ability to facilitate meetings with partners, stakeholder and leadership with strong communication skills
  • Ability to put oneself into the shoes of agents and customers
  • Ability to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environment
  • Ability to adapt to changes quickly and embrace change in order to move the team, department, and business forward
  • Ability to gather information from and interact effectively with a large spectrum of business partners
  • Ability to solve problems creatively
  • Ability to write clearly and concisely to various audiences
  • Ability to prioritize own work and work on projects independently and within a team

Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.

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What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
We actively seek out talent from underrepresented groups, maintain pay transparency on all job descriptions and foster an inclusive environment where innovation thrives.
Diversity recruitment program
In 2023, 31% of our technology hires were women, well surpassing the national average. This figure is just one example of our broader commitment across the organization.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K) matching
Employee stock purchase plan
Child Care & Parental Leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid holidays
Office Perks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

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