External documentation is a first class citizen and a critical component of SendGrid. It consistently averages 10% of site traffic. Our docs are a crucial part of aiding self-service and improving the overall Developer Experience. According to ProgrammableWeb’s survey, documentation is the most important factor for developers using APIs above libraries, code examples, and uptime.
As a technical writer at SendGrid, you will write high quality customer friendly documentation to help drive self service and add to a positive customer experience. You will learn a lot about our product and you will be aware of all new features before they come out.
What You’ll Do
- Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
- Work in the customer’s best interest, always
- Expect and deliver the best in what you do
- Maintain and improve the customer-facing docs content
- Continue to keep SendGrid’s documentation one of the best docs and developer experiences in the SaaS community, by identifying current customer pain and multiple opportunities for how to solve or alleviate their pain
- Have no reservations or shyness about asking every single question that you think of about SendGrid or the product
- Work with multiple people across many geographically distributed teams to be a resource of knowledge and helpfulness to anyone in the company who needs it
- Love to write documentation, articles, and blog posts that customers will be happy to read and use (This item is 6th in the list on purpose)
- Identify team process and keep it both written down and up to date within the team wiki
- A love for grammar and punctuation with a teacher’s heart for others who are not blessed with your experience and skills
- Help us implement and improve content style guides
- Be willing to get real friendly with Git and Jekyll
- Identify processes that are not working well, make suggestions for improvement, implement in an appropriate way, and communicate the changes to the appropriate people
- We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do
About You
- You must be an empathetic human who can quickly identify and have a consistent desire to do whatever it takes to fix current customer pain
- 2-5 years+ experience producing technical documentation for a SaaS product or application where you've interfaced with developers
- An appreciation for being part of a fast-paced, constantly iterative, and agile environment
- A relentless passion for creating industry leading products and the highest quality customer experience
- Fastidious attention to consistency and accuracy
- It’s preferable that you’re in Denver but Orange or Redwood City, California could work too
- A love for technology and technical people
- Experience with Jira and agile processes - this can be taught, but it’s still nice to have ahead of time
- Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
- Self Motivated - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
- Focused - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
- Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals
SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.