What we do:
HomeAdvisor is the nation’s largest digital home services marketplace matching homeowners to pre-screened home service professionals in their area. We helped homeowners with more than 10 million projects in 2015. We're an IAC company, joining Match.com, Vimeo, and others in a wide portfolio of highly successful internet brands. We're headquartered just outside of Denver, in Golden, with offices in New York, Kansas City, Colorado Springs, Downtown Denver, and Indianapolis.
As a Help Desk Associate, you’ll:
- Act as a single point of contact for phone calls and emails for IT issues and queries to the Service Desk
- Receive, log, and manage calls and tickets for the Service Desk
- Triage incoming support issues, determining severity and impact, and escalating when appropriate to higher tier support
- Troubleshoot Tier 1 IT problems, such as password resets, email problems, access changes, etc.
- Provide 100% remote support for all locations using phone and email
Why we think you'll want this job:
- HomeAdvisor has a casual, laidback vibe, and our commitment to our employees has landed us on the Denver Post’s Top Workplaces list for each of the last 4 years.
- Your teammates are passionate about their work, and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you.
- At HomeAdvisor, we have a progressive take what you need paid time-off policy. Instead of accruing vacation and/or sick time, you literally take the time you need to recharge (within reason, of course).
- We are always looking for new ideas to solve problems; your opinion matters to us, and we want to know how you can excel at your job.
Experience and skills we’re seeking:
- 2 years previous IT Help Desk/Service Desk and/or Call Center experience
- Excellent communication skills, telephone manner, and customer service skills
- Excellent organizational skills
- Basic User & Security Group Active Directory administration
- Incident Management experience - with the ability to gather information, document issues, set expectations with end users, manage the flow of information to needed groups.
- Experience using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Able to demonstrate a working knowledge of ITIL principles
We’re looking for a self-motivated achiever who finds satisfaction in providing excellent customer service, and helping other HomeAdvisor staff members solve their technical issues. We hire smart, talented, driven people every day - this is your chance to knock our socks off. Want a shot? Send us your resume and cover letter to get the ball rolling.