EMS Software is looking for a Director of Cloud Ops & Security who will aid us in the ongoing transformation of our product offering from an on-premise solution to one having a hybrid offering with a pure SaaS presence.

You will be at the center of a vital growth initiative.

You’ll join a company that serves 2,500 great organizations like Accenture, Deloitte, Goldman Sachs, Harvard and Yale University. Our customers have millions of people using our software to manage events, reserve spaces to meet, work and study; and to analyze and optimize their use of real estate.

Your role combines the operational responsibility for cloud ops and security, plus the strategic responsibility for enabling and encouraging our product and sales teams to promote our offering to existing and new customers alike. This is the perfect role for a technical leader who wants the high visibility of driving adoption

So, where will you focus your energy?

Delivery

• Drive customer satisfaction (DevOps + external) by providing world-class application availability and protection of customer data
• Direct the team to perform system setup, system administration, incident resolution, problem management, configuration management, change management, security monitoring, security management, capacity planning, availability management and disaster recovery
• Establish performance monitoring and response processes
• Ensure efficiency and predictability of deployments and upgrades
• Roll out and enforce best-in-class security practices for greater customer success

Process

• Assess and refine our Agile/SCRUM process by collaborating with Product Management, Sales and Support
• Understand and improve our existing operations and planning processes to elevate the output and quality of our operations team

Direction

• Direct and develop our operational resources by prioritizing and delegating across multiple projects and initiatives
• Optimize resource efficiency and help technical leads and team leads continuously make better tradeoffs
• Create a security roadmap for an organization with enterprise grade customers

Leadership

Technical

• Understand the technical decisions that are being made by your operations team and synthesize their decisions into your decision-making process
• Leverage your technical leadership to refine Product Management’s 6-month roadmap into tangible, and technically practical deliverables
• Seek out meaningful certifications and security measures to increase our customers confidence in the delivery of our SaaS solution
• Adopt a CI/CD mindset that is more advanced (and more beneficial) than our current DevOps mentality to accelerate deployments, reduce cost of ownership, and maintain quality
• Understand and simplify the complexities of maintaining both on-premise installations as well as SaaS installation of the same technology stack

Team

• Understand the skills and capacity of your team and how to best utilize them to achieve our goals
• Identify and employ data to empower your team’s continuous improvement
• Develop career paths for your engineers and provide opportunities and feedback that will help them pursue those paths

Organizational

• Analyze departmental spending and collaborate with Product Management to capture ROI; evangelize findings to senior leadership
• Coordinate cross-functional dependencies with a 360° leader mentality (i.e., an ability to influence up, down and laterally across the organization)
• Understand the tradeoffs and impact of decisions at the resource, technical and product level

Required Experience

• 5+ years of experience managing cloud operations experience with and strong knowledge of Microsoft Azure, Amazon Web Services, Google Cloud Platform, or other cloud platforms
• 2+ years of experience managing a team of at least 5 engineers
• 2+ years as an operations engineer yourself
• 3+ years of CI/CD experience
• 1+ years of experience working in an agile development environment
• Expertise in cloud security compliance, including experience with security audits
• Experience hosting 300+ customers in the cloud; enterprise customers highly preferred
• Ability to communicate verbally and in writing with both technical and business people in terms that they understand

EMS Software is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. We are committed to hiring a diverse and talented workforce, supporting integrity in the workplace and an entrepreneurial atmosphere.