HomeAdvisor.com is the industry-leading online marketplace connecting homeowners to pre-screened and rated home improvement and maintenance professionals in their area. We're an IAC company, joining Match.com, Vimeo, and others in a wide portfolio of highly successful internet brands. We're headquartered just outside of Denver, CO, in Golden, with other offices in downtown Denver, New York City, Kansas City, Colorado Springs, and Indianapolis.

Job Responsibilities:

• Responding to incidents in request for Tier 1 & 2 support and providing information to higher tier IT support if needed, interacting with team members to solve issues.
• Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support.
• Participating in maintenance activities on hardware, operating systems, and software applications, and with supervision making physical changes to PC, server, and network storage hardware.
• Maintaining the alert/notification systems, and creating/modifying support documentation.
• Travel between locations for support activities and buildout of new locations.
• Participate in an On-Call rotation to provide support to users during afterhours.

Why we think you'll want this job:

• At HomeAdvisor, your career path is what you make it - when you ask for more responsibility, you'll get it. When you have ideas, we'll listen.
• Your teammates are passionate about their work, and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you.
• What you're contributing every day far outweighs everything else. We know not everyone is productive in exactly the same way.
• At HomeAdvisor, we have a progressive take what you need paid time-off policy. Instead of accruing vacation and/or sick time, you literally take the time you need to recharge (within reason, of course).
• We are always looking for new ideas to solve problems, your opinion matters to us, and we want to know how you can excel at your job.

Required Experience:

• Ability to provide world class customer service to HomeAdvisor employees and partners, through phone, email and deskside support.
• At least 2 years of experience in a technical support position - you must have your high school diploma or equivalent, and some college is desirable. A+, Network+ is considered of value but not required.
• Experience troubleshooting PC technical problems through remote troubleshooting.
• Basic familiarity with servers, and network hardware, as well as familiarity with operating system software Work with computer imaging, printer support, etc.
• Experience with modern IT Service Management systems a plus.
• The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen.
• Ability to follow process and procedures and communicate to management when possible changes should be made.
• The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
• Reliable transportation is needed to perform job responsibilities.

We hire smart, talented, driven people every day - this is your chance to knock our socks off. Want a shot? Send us your resume and cover letter to get the ball rolling.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/