Cloud Elements is a cloud application developer and integrator based in Denver, CO.  Our customers are leading SaaS providers such as Hubspot, Zendesk and Kissmetrics and we've partnered with Salesforce, Box, Marketo, Google and others.  We're hoping you will help us grow that list!

We have an immediate need for a Customer Support Engineer.   This is a unique opportunity for a driven professional that is passionate about making customers happy, solving problems, and delivering high quality innovative solutions to our customers!  There will be something new to learn everyday while you help our customers overcome any integration challenges they are experiencing with our products.

What you will do as a Customer Support Engineer at Cloud Elements:

• Act as a first line of development support for our Customer Success staff to diagnose and troubleshoot issues that arise from our customers.
• Work to troubleshoot problems in real-time, interacting with customers and internal support representatives to deliver maximum customer satisfaction.
• Interact as a part of multiple development teams to find solutions for customers.
• Identify, verify, and reproduce difficult to solve customer problems that may come from multiple sources.
• Facilitate the resolution of complex issues that may require the involvement of multiple teams and roles.
• Collaborate with functional testers in Quality Assurance to assist in testing and regression analysis.
• Brainstorm and implement ways to streamline our processes to keep our support structure fast and adaptable.
• Work in a collaborative team, awesome location, and have the opportunity to make a huge impact on how we keep customers happy!

What we are looking for:

• BS or MS in Computer Science, Computer Engineering or Electrical Engineering
• Javascript development experience, bonus points if you a good with Java as well!
• Knowledge of SaaS, IaaS industry, API development and Cloud companies
• Outstanding customer service skills and business acumen
• Intense passion for troubleshooting and root cause analysis
• Self-motivation and excellent problem-solving skills
• Strong ability to influence and inspire your team
• Ability to communicate with technical and non-technical individuals and translate when needed
•  A drive to improve, both personally and professionally

What we can offer you:

• Challenging work with leading edge technology
• Career growth
• Benefits - Equity, Medical, dental, 401k, flex PTO
• Education reimbursement, employee referral bonuses, powder days, summer hikes, the list goes on!
• Flexible work locations: You will be working out of one of our offices in Industry located in Denver, CO, and occasionally from your home office.

We'd love to hear from you! Please upload your resume and share with us why you think you'd be the perfect fit for our team! Cloud Elements celebrates diversity, we are an equal opportunity employer!