Gogo Business Aviation
Gogo Business Aviation is the leading global provider of inflight connectivity solutions for business aircraft

Enterprise Systems Analyst

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The Gogo Business Aviation <b>Enterprise Systems Analyst - Salesforce and Business Central </b>will analyze, design, and assist in configuring our <b>CRM and ERP systems</b>,<b> Salesforce and Business Central</b>, respectively. Working within the Enterprise Systems Engineering team, the aspiring candidate will develop and maintain a thorough understanding of the needs of the various stakeholder groups throughout the organization from a business perspective and how they translate into technical objectives. Efforts include defining, documenting, and communicating business requirements to support implementing features and products. <br>This is a fascinating time at Gogo, where our newest products enable us to provide real-time, world-class support and customization unlike anything else in business aviation. This role is integral to taking our foundational work to the next level and using our data-rich ground systems to continually push the limits of what is possible in aviation-both on the ground and in the air. <br><b>COME ON BOARD </b><b>THE GOGO BUSINESS AVIATION ENTERPRISE SYSTEMS TEAM!</b> <br><b>How will you make a difference?</b> <br><ul><li>Critically evaluate information gathered from multiple sources, reconcile conflicting information, decompose high-level information into details, abstract from low-level information to a general understanding, and distinguish user requests from underlying needs. </li><li>Ensure that the CRM and ERP teams are equipped for the successful delivery of iterative goals by providing software developers, engineers, and test teams with precise, refined requirements, process flows, and acceptance criteria promptly. </li><li>Collaborate with system analysts, engineers, architects, and subject matter experts to establish the functional/technical vision of CRM and ERP platforms and analyze tradeoffs between usability and performance needs </li><li>Develop a thorough understanding of the business processes, technical designs, and specifications in a fast-paced and dynamic environment </li><li>Act as a liaison and interpreter between business units, technology teams, and support teams </li><li>Participate in cross-functional release planning events and keep a pulse on changes across various teams to ensure the successful delivery of end-to-end solutions </li><li>Provide support to CRM and ERP users in sales, production, accounting and service teams through troubleshooting and configuration changes </li></ul><br><b>Qualifications</b> <br><ul><li>Bachelor's Degree in Computer Science, Finance, Business, Logistics, or equivalent work experience </li><li>2-4 years of proven experience in <b>business process design</b> and <b>requirements management</b> related to <b>integrated software systems</b> </li><li>Must be willing to <b>be in the Broomfield office 2-3 days per week</b></li></ul><br><b>Required Knowledge, Skills, and Talents</b> <br><ul><li>Demonstrated knowledge of <b>relational database concepts and data migration projects</b> </li><li>Ability to simplify complex processes or ideas and <b>effectively communicate </b>a current or future function </li><li>Experience in <b>back-end configuration of SaaS platforms</b> to <b>meet business needs and objectives</b> </li><li>Exhibited knowledge of SaaS user permissions/role management best-practices </li><li>Proficiency with <b>MS Office suite</b> of products, including Visio, Word, Excel, and PowerPoint </li><li>Creative thinker with an outgoing personality and strong initiative </li></ul><br><b>Preferred Knowledge, Skills, and Talents</b> <br><ul><li>Systematic understanding of integrated back-office systems, including ERP, CRM, Subscription-based Accounting, and Case Management/Customer Operations systems </li><li>Experience in the technology industry using an Agile delivery methodology </li><li>Experience and/or interest in the telecommunications or aviation industry </li></ul><br>We love work-life balance as much as you do! Gogo Business Aviation is a place that values our employees' time both in and out of the office. Our employees enjoy a hybrid in-office and work from home environment that is designed to give you the flexibility and space to collaborate with your team effectively while building the strong relationships that are a hallmark of our culture. <br><b>Equal Pay Disclosure(s)</b><br><b>Base Pay</b>:<br>75,200.00 - 94,000.00 USD Annual<br><b>Target Annual Short-Term Incentive</b>:<br>Bonus Plan at 5% (% of Annualized Base Pay)<br><b>Eligible for Incentive Stock Program</b>:<br>Yes<br><b>Benefits</b>:<br>Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.<br>--- --- ---<br>Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.<br>Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. <br>The EEO is the law and is available <b>here</b>. Gogo participates in E-Verify (<b>English</b> and <b>Spanish</b>). Right to Work Statement (<b>English</b> and <b>Spanish</b>).

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What are Gogo Business Aviation Perks + Benefits

Gogo Business Aviation Benefits Overview

We offer a comprehensive benefits package that provides the care you and your family need in order to lead healthy and productive lives. Some of the unique offerings we have include: company-sponsored events for you and your family like our Crawfish Boil and golf tournament; company equity for all employees; discretionary time off for exempt employees; mental health and wellness programs; equity grants for high performers, and more!

Culture
Volunteer in local community
Gogo Business Aviation participates in local volunteer activities with organizations that benefit our community & are meaningful to our employee like A Precious Child & Veterans Community Project.
Partners with nonprofits
Gogo Business Aviation partners with non-profits such as A Precious Child, Broomfield FISH, Veterans Community Project, and additional efforts through our Employee Resource Groups.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
In 2022, Gogo Business Aviation launched Employee Resource Groups to support and nurture our diverse team, like Pride at Gogo, Women of Gogo, and more.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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