Do you want to provide support and analysis for clients and employees using our self-service tools. You can do that. Ready to help Spectrum Enterprise continuously support client experience and the business? As an Associate Experience Analyst at Spectrum Enterprise, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You help Spectrum Enterprise continuously support improvement opportunities that have the greatest impact on the client experience and the business. You collaborate with teams in person and digitally within an office environment.
How you can make a difference:

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Responsible for analysis of client and business information and reporting.
• Responsible for evidence-driven problem solving and data-related troubleshooting.
• Responsible for gathering and collecting information, providing analytic support for various projects,
• and assisting in preparing reports.
• Assists in defining and executing processes, procedures, and reporting.
• Facilitates and manages the exchange of information with business stakeholders.
• Maintains high level of organization, detail, and accountability to all program related needs.
• Maintains and organizes information in easy to consume formats.
• Assists in building automation in workflows and/or other tools to improve quality and streamline efficiency, where possible.

What you bring to Spectrum Enterprise
Required qualifications:

• Experience: 1-3 years in a business, reporting or operations role.
• Education: Bachelor's Degree or higher in business, data analysis or related field
• Technical skills: Effectively analyze and interpret data, use a personal computer and proficient with Word, Excel, and PowerPoint
• Skills: Prioritization and English communication skills.
• Abilities: Ability to work comfortably with large, cross-functional teams in order to achieve business goals, Ability to develop strong working relationships with peers, internal partners, and other members of the organization, ability to confidently communicate relevant information to/from peers and team leadership,

Preferred qualifications:

• Data/analytics - 1-3 years of data/analytics experience
• Familiarity with tracking tools/technology a plus, including Jira, Confluence, and/or Microsoft Project
• 1-3 years of experience with data visualization, analysis, and presentation skills
• 1-3 years of experience with JavaScript, Python, and/or SQL

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards:

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MPD365 2024-33752 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-05-21 06:00 AM (UTC) and will be extended if necessary.
The pay for this position has a salary range of
$67,100.00 to $107,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.