Technical Support Agent, Applications
Greater Boulder Area
18 hours ago
Recurly is looking for an experienced Technical Support Agent to join our Applications team! At Recurly, we are all about our customers! We are passionate about providing fast, efficient, and friendly service. The Application team is an integral part of our business, and we want to grow our organization with dedicated individuals. As part of an advanced and collaborative technical support team the Agent will manage incoming tickets, phone calls, and chats. This contributor role will support the business by answering customer questions relating to our application and any aspects relating to troubleshooting issues, perform server Splunk and Postman queries and make solution recommendations. This role will provide support as necessary to both the customer and to Internal Recurly teams. The ideal candidate will have the ability to work evenings and weekends. We are looking to hire remotely in the following states: Arizona, California, Colorado, Illinois, Indiana, Louisiana, and North Carolina.