Customer Success Analyst/ SFDC Admin
Quantum Metric, Inc.
Greater Denver Area
5 hours ago
Act as the primary point of contact for the customer success operations team, bridging data and communication channels across Sales, Marketing, Finance, Customer Success, Engineering and Human Resources.
Collaborate with executive leadership to define quarterly objectives and drive the team to hit key performance milestones.
Build and help to standardize business reporting for strategic analysis and internal business review.
Provide recommendations and take actions based on strategic objectives, forecast or performance metrics.
Enhance customer success productivity and enable the team to work smarter by simplifying processes, defining issues/opportunities to tackle, evaluating new tools, recommending and implementing new solutions.
Create and maintain documentation on customer success processes, policies, and relevant training materials, and assist with onboarding new customer success talent.Identify and eliminate customer success process bottlenecks and inconsistencies.