Customer Success Manager IV - Supplier
Greater Boulder Area
Creates and implements account plans to drive outcomes for GHX products. Including discovery of customer needs, objectives, goals, KPI’s, business drivers and organizational structure.
Partners with clients to documents and reach all client goals. This includes tactical, technical and strategic work, with regular milestone checkpoints.
Supports customer health by identifying potential risk or dissatisfaction and resolving both large and small risks.
Educates customers on best practices, helps customer implement, assists in customer training either personally or by identifying internal resources.
Partners with sales to ensure a seamless customer experience and a team that speaks with one voice to the customers.
Partners with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction.
Hunts for cross-sell opportunities.
Creates deep relationships at all levels of the customer organization.
Presents business reviews to customer, to track performance against goals, next steps, and future business and product changes.