Client Support Representative
Greater Boulder Area
2 weeks ago
Developing and sustaining a broad and deep knowledge of the CampMinder platform.
Providing timely, comprehensive, and empathetic responses to customer inquiries/issues as reported via phone, e-mail, or through Salesforce.
Identifying opportunities for product or procedural efficiencies and taking ownership to implement improvements.
Accurately maintaining, on a timely basis, all details and relevant data within the CampMinder CRM.
Gathering and reporting on competitive insights as appropriate.
Contributing to special projects aimed at improving customer experience.
Taking part in company-organized meetings, workshops, trainings, and initiatives.