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Customer Support Specialist I

Vertafore
Greater Denver Area
1 day ago
+20
Provides a best effort to answer or resolve a Customer query or issue on the first contact. Provides clear and concise documentation on Customer reported issues, and subsequent resolution. Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce Case. Responsible for providing payment options to Customers when needed. Provides invoices/invoicing information to both external and internal Customers. Completes other duties as assigned by manager.

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