Incident Handler (Remote)
Greater Denver Area
5 days ago
Identify, scope, and manage ongoing customer incidents, identify adversary TTPs, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security.
Partner with customers, helping them understand the full scope of information available and make informed decisions about their security program.
Leverage your deep knowledge and experience to ask the right questions to customers.
Augment the automated detection of Red Canary’s technical stack with manual hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities.
Immerse yourself in the customer’s environment enough to immediately recognize evidence of potential threats.
Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions.
Advocate for the customer’s well-being, provide expert security advice, and rally internal Red Canary resources for the benefit of the customer.