Pet Jobs Colorado

2

Client Onboarding Specialist

Gingr
Greater Boulder Area
2 weeks ago
+19
As a member of our Customer Onboarding team, you will be responsible for ensuring that new clients are able to successfully implement Gingr at their facility by providing guidance and assistance to the app Admins, the individuals responsible for the success of Gingr within their business. You will be tasked with learning and understanding a client’s business processes, and translating those into a customized software solution. 

Customer Support Agent

Gingr
Greater Boulder Area
2 weeks ago
+19
Our product is robust, so you will be expected to have a deep understanding of the application. Your days will primarily consist of answering customer inquiries about how to configure something in the application, or how to re-configure something that isn’t working as expected. You will be answering these questions primarily via chat, with email follow up as necessary. You will be responsible for providing effective solutions for their unique business needs, as well as identifying potential issues that the customer might face in the future and guiding them down a more successful path. We primarily communicate with customers over live chat and email, though sometimes a phone call is necessary to get the job done.

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