Engineering Manager, Escalations
Greater Boulder Area
You will partner with Customer Success to manage engineering escalations, driving resolutions to critical issues.
You will be adept at communicating at various levels throughout the company, from detailed technical discussions with the engineering team, to customer facing meetings.
You will track and drive improvements in customer focused engineering metrics e.g. Customer Found Issues.
You will own the day to day engineering management of Escalation, Software and QA Engineers including hiring, on-boarding and mentoring.
You will be an active member of the engineering leadership team, partnering with peers and other teams to build, lead, and inspire a world class engineering organization.