Senior Content Writer
1 week ago
The Senior Content Writer is responsible for creating, editing, and managing quality, professional, and timely content in support of the company’s Customer Success initiatives. This individual has ownership of BombBomb’s Customer Success writing content, processes, and execution. They reside over our knowledge base, community, in-app messaging, post sale nurture campaigns, thought leadership, ticketing tool content, and more. They’ll partner closely with department leaders to create a vision for how CS content channels are used to drive and maintain brand messaging, technical accuracy, and the “Voice” of BombBomb throughout the customer journey. Doing these things creates clarity, direction, and support for our customers to be successful.