Genesys System Specialist - CARE Team
Greater Denver Area
DispatchHealth is creating the most advanced and complete in-home care model in the world. As a key contributor toward that goal, the Genesys Specialist will be responsible for ongoing maintenance of the Genesys application. This role supports our continued efforts to differentiate and personalize service to our callers by creating enhancements to the system and leveraging multi-channel customer service technologies. This role will be heavily focused on maintaining voice, messaging, chat, social, email and self-service phone interaction call flows. It includes various contact center lines of business and contact channels to determine, advocate, plan, and complete enhancements, ensuring business requirements are met according to the established program objectives. The Genesys Specialist will also be responsible for system testing, and acceptance demonstrations. The ideal candidate brings team building orientation, customer service experience, foundational leadership skills to our innovative team. The Genesys Specialist will need to be a driven, willing to learn, highly personable individual with a customer-first mentality. The right person for this position will contribute to the creation and refinement of a novel care model while helping reduce readmission rates, decrease ER utilization, and increase the patient and provider experience.