Senior Manager, Collection Hotels
Greater Denver Area
1 week ago
Directly manage, mentor and coach the Collection Hotel team.
Responsible for the full lifecycle of hotel partner relationships, including new property onboarding, service and operational issues, and renewals.
Oversee SOPs, process improvement strategies and communication between internal/external stakeholders and Hotel Collection.
Serve as a primary account manager and point of contact for select, key hotel partners.
Provide in-depth performance analysis to ensure contractual partnership renewals.
Build structured reporting and implement KPIs regarding operational, service and financial performance of the Hotel Collection.
Manage departmental budget including month end accruals, Coupa expenses, case approvals and monthly audit of hotel financial data.
Prepare monthly and quarterly financial reporting.