Customer Support Jobs in Colorado

Activate Work Inc. seeks a Manager Business Solutions & Career Advancement to ensure their students are successful in entry to mid-level technology positions in the workplace after graduation. The Manager coordinates with local and national resources (we have a  formal partnership with Per Scholas out of New York to leverage their curriculum and customization services) to participate in design and to implement career development curriculum, delivers components of the career development curriculum in coordination with course instructors and advises students on career advancement opportunities to ensure successful placement in relevant jobs in the technology sector. The Manager will assist in developing partnerships and relationships with corporations in local markets to create a hiring pipeline for successful graduates.

Speaking and communicating with our customers to answer questions and creatively solve problems related to their workers' compensation insurance policies. Accepting and processing payments as well as issuing new policies. Generating and distributing certificates of insurance (COIs) and waivers of insurance. Tracking and following up on non-payments to ensure resolution or initiate cancellation.

The Administrative Assistant is the primary interface with our clients.  A main component of the job is to answer the phone cordially and briefly converse with dentists and other dental office staff.  The Administrative Assistant also reviews incoming cases and schedules the work in the lab accordingly.  In addition, this person will be responsible for ordering materials and occasionally doing pick-ups and deliveries.

As the Customer Support Analyst at Xactly Corporation, you'll will be responsible for providing excellent customer service and support a variety of customers. Support works with Sales, Customer Success, and Engineering to guarantee that customers are successfully adapting our product. Customer We are seeking engaging, adaptable, attentive, customer focus individuals who are confident at problem solving and being customer friendly team members.

The Customer Support Specialist (CSS) is at the core of service delivery for the Billtrust Support organization. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. Specialists are accountable for interacting, daily, with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate Specialists utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills they will be able to research incoming production issues, assess customer tutorial needs, and answer a diverse array of product inquiries. Specialists are responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. 

Work with financial data from many custodians, brokers and legacy accounting systems. Work with sales team to assist in pre-sales for key prospects. Support large investment advisor and wealth manager clients who have high expectations. Hire, fire and manage 2-4 person team which we expect to double in size in 2020. Analyze and solve problems like why transactions are not impacting balances correctly, why account data does not match, etc. Build relationships with our larger clients and assist executive team with relationship management. Track and communicate project timelines and updates to ensure relevant stakeholders are aligned throughout project delivery. Build process and procedure, evaluate new technology tools, prepare us to scale.

Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. This person will be the primary contact for our customers in North America and the secondary contact for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)

Utilizing Recurly user-personas to create customer engagement activities. Using app usage and support insights to guide the training and educational programs. Working closely with the onboarding and Growth teams, and other company departments to ensure a coordinated approach to Operational campaigns. Monthly reviews of all outreach efforts and presenting to senior directors on a regular basis. Market research and benchmarking of target markets, analysis of company products in relation to competitors. Connecting with customers to ensure continued education and success throughout the relationship lifecycle. Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc. Helping marketing and sales meet business objectives through customer advocacy initiatives.

Today Udemy relies on over 120 people around the world to provide support to our global customer base: more than 40 million students, 50,000 instructors, and 4,000 corporate customers. We are looking for a seasoned customer experience leader and stellar manager to take our global customer operations to the next level. You would manage our Customer Support and Trust and Safety teams and report to an SVP or C-Level member of our executive team.

In the Patient Care Specialist role, you will be the voice of Alto to our customers. Here at Alto, we use advanced technology and human empathy to improve a broken pharmacy industry into the modern era, and to make high-quality healthcare accessible to all. In the Patient Care Specialist role, you will have the opportunity to be a patient advocate and deliver exceptional patient care. Our mission at Alto is to be the world’s most patient-centric pharmacy, where patients receive the care they deserve. We are building the best pharmacy for everybody, everywhere.

Guild is hiring a Reimbursement Specialist to be a critical member of the Reimbursement Operations team, supporting our students and employer partners with tools, guidance, and processing support to ensure our students receive their education reimbursements in a timely manner. Your day-to-day responsibilities include ensuring accurate and on-time processing of requests, providing quality customer service which leads to high student and client satisfaction, as well as partnering with cross-functional colleagues to drive continuous improvements.

As a Patient Access Representative, you will be a part of a highly engaged and supportive team who is impacting a patient’s ability to receive the highest quality orthodontic care. You will be an Insurance Detective in a fast-paced, dynamic environment. 

We are looking for a driven team-oriented individual to join our Customer Success Team. Our Customer Care Associates are experienced customer service agents who handle the bulk of inbound phone calls, emails, and chats we receive from our existing customers. Their ultimate goal is to strengthen relationships with every BombBomb customer they interact with. If you enjoy helping customers win, being empowered to make business decisions, interacting with a high-level team, and being a part of a thriving culture, maybe this is the right fit for you! Bachelor's Degree preferred as well as internship or work experience in an office setting.

We are seeking a Support Services Manager to join our team at our corporate office in Boulder, Colorado. We support nearly 3000 global customers who are reliant on our software solution. This is an opportunity to lead a team of Support Services Engineers to help resolve customer issues with LogRhythm products. This includes reviews of reports and tickets with direct reports, other teams' members, managers, and senior internal stakeholders; as well as written, phone, and face-to-face communication directly with our customers. 

Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions. Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools. Working cross-functionally with other departments to achieve common goals. Creating memorable experiences for our members, our team and yourself.

Premier Support is Adobe’s Digital Experience elite service offering contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager for Premier Support your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and account management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery.

Nous sommes à la recherche d'un gestionnaire des ventes hautement motivés pour joindre notre équipe de ventes. Le gestionnaire des ventes est sur la ligne de front de notre stratégie pour accroître notre part du marché. Les gestionnaires des ventes vont à la recherche de nouveaux clients et prospects pour la promotion des produits et services de Keal. Vertafore vise à rassembler les meilleurs talents pour avoir un impact immédiat sur la technologie. Notre culture encourage les employés qui sont capables de créer, de penser et de se lancer des défis dans un environnement stimulant. Nous transformons nos produits et nos services, en exploitant des techniques de pointe pour créer de nouvelles « voies et moyens » pour l'industrie de l'assurance, et ainsi participer aux changements de l'industrie.

Mobile Solutions is expanding our Service Desk team to further our goals of growth and opportunity! We are looking for smart and motivated individuals who enjoy working in a fun, fast-paced environment and have a natural desire to solve problems and assist others. This person would be responsible for working with client companies’ IT departments and network carriers, examining technical challenges and performing basic troubleshooting. This exciting role is centered on professionals who can communicate effectively and can diagnose and resolve problems with confidence and a drive to succeed.

As Customer Support Representative, you will respond to and troubleshoot customer inquiries for both athletes and coaches across the entire TrainingPeaks product line, including TrainingPeaks.com, WKO, and Best Bike Split. This is a regular, full-time, and hourly position.

Pax8 is looking for an email migration specialist a great work ethic to join our professional services team at our growing startup. Be a part of our team that has boots on the ground, helping our partners day in and day out by lending our know-how to take on projects they cant!