Director, Customer Service Operations
Greater Denver Area
2 days ago
Customer Service – Responsible for Denver-based customer service operations. This includes managers, supervisors and 150+ ninjas. Includes oversight of Denver ninjas on High Volume Team, Quality Assurance Team, and task-based off-phone teams.
Partner support – Coordinate with Service Operations Leadership and Partner Success management to ensure that our restaurants and caterers are and feel supported, and take maximum advantage of our tools for expanding their business. The Caterer Support function is not new to us, but it’s ready for its next increase in sophistication and effectiveness.
Delivery services support - Coordinate with Service Operations Leadership to make this function a strategic and financial asset for our caterers and ourselves.