Software Support Specialist
Greater Denver Area
2 weeks ago
Provides first tier customer support.
Handles customer tickets through resolution.
Continuously looks for opportunities for process improvements and makes recommendations.
Understands what issues can be resolved, and when issues need to be escalated and keeps the next level of support/management informed on escalated issues, patterns, and trends that are outside of daily customer issues.
Stays up to date with new products as they are rolled out and becomes familiar with these products in order to effectively support customer questions and concerns.