Colorado Tech Jobs and Startup Jobs

34

Customer Service Representative (Denver)

ezCater
Greater Denver Area
11 hours ago
+29
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Director of Operations and Member Services

StraightLine Private Air
Greater Denver Area
20 hours ago
A strategic operations and customer success role allowing you to call upon all of your past experiences to have a meaningful impact on disrupting a multi-billion dollar industry, while developing lasting relationships and delighting the world’s most sophisticated clientele.

Guest Experience Specialist

Evolve Vacation Rental
Greater Denver Area
1 day ago
+21
As a Guest Experience Specialist, you will serve as a booking guru - from confirming reservations to modifying bookings and answering any and all questions a traveler may have. The perfect candidate for this position is a communication champion who can skillfully provide ongoing assistance to our existing customers. The right person for this role will reflect Evolve’s core values and be a pillar of professionalism to create loyal customers, one experience at a time.

Customer Service Supervisor

ezCater
Greater Denver Area
1 day ago
+29
This Customer Service Supervisor position will be an integral part of the Customer Service Team. The supervisors will work together to ensure consistent adherence to procedures among the staff and will work with each other to propose process and operational improvement suggestions. The success of the position requires managing and developing the team and documenting and improving all processes and procedures, as well as communicating needs and recommendations to higher management.

Travel Advisor - Reservation Sales

Evolve Vacation Rental
Greater Denver Area
1 day ago
+21
You will be responsible for fielding a high volume of traveler inquiries and providing our customers with an unparalleled booking experience. You will serve as a persuasive consultant for prospective renters; helping them find the vacation rental that best matches their needs. The perfect candidate for this position is comfortable with high volume phone sales, is an enthusiastic self-starter with a passion for stunning customers with great service, and a desire to overachieve individual and team goals. We support travelers 7 days a week and this position requires flexibility. Our hours are 7 am - 9 pm, 7 days a week, and holidays. You will work 5 shifts a week that can vary in start and end time, but it will include some nights and a minimum of one weekend day work.

Account Manager - Spanish

FareHarbor
Greater Denver Area
1 day ago
+13
Role description Play hard. Work harder. Win. We are looking for people who are: Confident Highly Impatient Proactive Assertive Competitive Persuasive Enthusiastic Fast paced Bilingual- Fluent in Spanish If this sounds like you, keep reading. If it doesn’t sound like you, don’t. The Account Management team is a group of hardcore problem solvers and optimizers that love to crush.  Our clients love us, and we love them.  The Account

Guest Experience Associate - Part-Time

Evolve Vacation Rental
Greater Denver Area
1 day ago
+21
This is a part-time entry level position. You will serve as a booking guru - from confirming reservations to modifying bookings. You will also work to adjust our listings and answer all questions a guest or owner may have. The perfect candidate for this position is someone interested in learning the ins and outs of the vacation rental industry. The right person for this role will reflect Evolve’s core values and be a pillar of professionalism and help to create customers for life, one experience at a time.

Team Lead (Internal Candidates Only)

Pana
Greater Denver Area
1 day ago
+15
Managing around 12 agents: organizing and running bi-weekly check ins; conducting weekly quality assurance; reviewing processes with agents through on-shift coaching; working with your agents to ensure they are meeting expectations. Working as part of our on-call support system for the Agent team: supporting agents with any issues that come up with our clients, responding to their questions in a timely manner throughout the day and on weekends. Maintaining our service level agreements (SLAs) and continuously pushing towards our goals: obsessing over reports to manage volume of these tasks throughout the day; working with the Director of Travel Support to run experiments, update processes; conducting QA on agents completing these tasks and working closely with other Team Leads to ensure improvement. Training: develop training materials and conduct ongoing training for your direct reports. Attending meetings: come prepped to every scheduled meeting with the appropriate materials and data. Managing the admin task list: working with vendors to ensure a smooth payment and refund process for our members, managing our Uber for Business account, and completing manual reimbursements. Agenting: though it may not happen regularly, you will, at times, need to step in to support as an agent.

Director of Operations / Client Services

Hotel Engine
Greater Denver Area
2 days ago
· Establish strategic vision and processes to become the most loved hotel booking platform on Earth. · Lead the customer service support team to transform the hotel booking and overall guest experience to a world class level. · Drive departmental and organizational efficiencies by building out the team’s KPIs, reporting, preventable issue handling, and standard operation procedures. · Set performance goals for quality and efficiency linked directly to execution of operational plan and impact on overall company performance. · Develop an operational roadmap and execution plan anticipating future needs of a rapidly growing company and customer base.

Member Experience Specialist

Hotel Engine
Greater Denver Area
2 days ago
Hotel Engine, a membership based hotel booking site, provides business professionals access to corporate rates on hotel stays. Our Member Experience Specialists work with individuals, API integration partners, and hotel suppliers on any changes to an original reservation being made. We work with all hotel brands and are advocates for our clients, working to complete cancellations, change of date requests, negotiate out of fees, and ensure proper billing procedures are being met. 

Member Experience Specialist (Weekends)

Hotel Engine
Greater Denver Area
2 days ago
Handle client requests on changes to hotel reservations through phone and email conversation. Maintaining detailed notes on all files to ensure issues are able to be readdressed at a later time if necessary without issue. Confirming with hotels that proper billing procedures are/were being followed. Reaching out in a very professional manner to corporate contacts, if necessary, to resolve tougher issues. Communicate internally and externally solutions to issues, and provide feedback to the team in the interest of developing more efficient future processes. Processing client refunds. Interacting with several online portals. Provide high level customer service .

Software Project Manager

Hotel Engine
Greater Denver Area
2 days ago
Software Project Manager Hotel Engine seeks an experienced Software Project Manager to join our technology group. Our engineering team is focused on continuous delivery of quality product. We have ambitious goals for 2019 and beyond, and you will play a critical and visible role in our success. Remote candidates are encouraged to apply if they can commit to being in Denver within four weeks after receiving an offer.   Responsibilities: Project

Travel Agent

Pana
Greater Denver Area
3 days ago
+15
You will serve as the human touchpoint for most people who interact with Pana. You will message users, identify and react to user needs, and perform requested research and bookings. Your work will include regular elbow grease to help improve our supply systems, technology integrations, and content team to deliver the best possible information, options, and experiences to our users. You will also actively participate in making our product better by collecting and effectively communicating user feedback to the rest of the team.

Customer Support Representative

Skupos
Greater Denver Area
3 days ago
+22
+ Manage the Case queue in Salesforce. + Assist in answering phones from the Support queue. + Assist in answering inbound chats from customers. + Assist with outbound calls to customers with technical issues. + Ensure all customer data is accurate in our CRM. + Shape Support processes for the future of the company. + Learn every day and have a ton of fun doing it!.

Client Onboard Specialist - Spanish

FareHarbor
Greater Denver Area
4 days ago
+13
Role description: The FareHarbor Onboarding Team is looking for a Client Onboard Specialist to join the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition over to FareHarbor, the leading reservation software in the tours and activities industry. With a high level of enthusiasm, Client Onboard Specialists will welcome and train our clients to FareHarbor, encouraging

Customer Care Manager (CO Springs)

HomeAdvisor
Colorado Springs
4 days ago
+25
About us: It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 100K rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and driven individual

Outbound Customer Care Rep

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Load 10 more jobs16 jobs at HomeAdvisor

Customer Service Representative (Overnight)

ezCater
Greater Denver Area
4 days ago
+29
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Client Engagement Manager

FareHarbor
Greater Denver Area
5 days ago
+13
The Client Engagement Manager is responsible for coordinating communications and engagement with our client base of 10,000 tours and activity operators. They are responsible for developing and maintaining all ongoing digital and in-person initiatives to promote the value FareHarbor offers. The Client Engagement Manager will work to educate our clients in a structured approach through methods such as email, blogging, webinars, and meetups.  This

Customer Support Specialist - Homeowners

Evolve Vacation Rental
Greater Denver Area
5 days ago
+21
As an Owner Support Specialist, you will be the go-to for advice, guidance, and support for our homeowners as they navigate the challenges of building their vacation rental businesses. The perfect candidate has a passion for building loyalty one interaction at a time, by providing thoughtful, compassionate assistance to our owners. You are a creative problem-solver who can stay positive and empathetic even while navigating sensitive conversations. You’re known for exceptional communication skills and have an uncanny ability to determine our owners’ needs by listening and asking insightful questions. You thrive in a fast-paced, changing environment and always have your teammate’s back. Team leaders will provide the training and support you need to be successful, but you’ll be given the freedom to make real-time decisions on how to best assist our owners. 

Assistant Director of Travel Operations

Pana
Greater Denver Area
5 days ago
+15
We have an opportunity for a collaborative, driven, and experienced individual to join our Travel Support team as Assistant Director and have a massive impact on the scalability of our business.  As the Assistant Director of Travel Support, your mission—in partnership with the Director—will be to build an agile and scalable travel team. Success in this role will have a direct impact on how quickly we can scale while maintaining the highest quality service.  As a leader in our Travel Support team, you’ll be expected to identify the key pain points of scaling and then propose, experiment, and analyze potential solutions. Many companies have experienced growth challenges, in this role, you will be given the autonomy to solve these challenges. You’ll also be accountable for our hiring process across the Travel Support team.

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