Manager, Customer Experience - Overnight
Evolve Vacation Rental
Greater Denver Area
As a Manager for the Overnight Customer Experience Team you will serve as a manager and leader of the Team. This role is pivotal in Evolve’s 24/7 customer support as an expert on all processes and procedures for the day-to-day of the Team, as well as a coach and mentor for the Team. As the go-to for all support, questions, and escalated cases from the Team, this role provides a unique opportunity to lead a Team with autonomy, and an opportunity to challenge your own skills to develop yourself into a stronger leader. You will lead the Team through the nightly operations, keep the team aligned on objectives, lead Team meetings, perform a night audit to determine case priorities for the upcoming day, and complete administrative duties related to your Team. The perfect candidate reflects Evolve’s core values, leads by example, and serves their Team with professionalism. This role requires strong leadership skills, communication skills, an empathetic nature, and a high degree of self-awareness. Guidance from Senior Leadership will be provided, but you will be provided with the autonomy to make real-time decisions to serve your Team.