Colorado Tech Jobs and Startup Jobs

25

Customer Experience Associate

Havenly
Greater Denver Area
6 hours ago
+11
We're looking for team members to join our customer experience team, providing frontline support to Havenly clients through email, phones, and chat. If you're the right fit for this opportunity, you are a true people person. You don't just say it; you mean it and you work tirelessly to make sure that our customers are happy, satisfied, and their questions are answered. You love helping others, creating positive experiences, are humble, detail oriented, and enjoy being part of a fast-paced, energetic team.

Product Manager- SEO/ SEM

HomeAdvisor
Greater Denver Area
12 hours ago
+25
Are you passionate about user acquisition, channel optimization, and driving business growth?  HomeAdvisor is seeking a Product Manager to join our team in Denver for our SEO/SEM agile product team.  In this role, you will be crafting features that drive traffic to our site via both Search Engine Optimization (SEO) and Search Engine Marketing (SEM). You will be the full owner of prioritizing, planning, and implementing both SEO and SEM roadmaps

Associate Procurement Analyst

Outbound Homeowner Customer Care Rep (CO Springs)

Customer Admissions (Customer Service)

Outbound Customer Care Rep

Inbound Business Customer Care Rep (Golden)

IT Project Manager- Infrastructure

Sr. Network Engineer

Inbound Business Customer Service Representative

Inbound Business Customer Service Representative

Facilities Project Manager

Inbound Homeowner Customer Service Representative

IT Risk & Compliance Analyst

Outbound Customer Service Representative

Outbound Customer Service Representative

Load 10 more jobs15 jobs at HomeAdvisor

Support Services Engineer

LogRhythm
Greater Boulder Area
3 days ago
We are seeking a Support Services Engineer to join our team at our corporate office in Boulder, Colorado. We support over 2,000 global customers who are reliant on our software solution. The primary function for this role is to provide an excellent customer experience, centered on great technical support to LogRhythm customers. This role will work cross functionally with engineering, fulfillment, and sales. The Support Services Engineer will

Technical Support Rep Tier 1

Envysion
Greater Boulder Area
5 days ago
This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues.  This position will support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.

Director, Customer Success

Envysion
Greater Boulder Area
5 days ago
Envysion, a leading provider of video-based SaaS technology solutions for retailers, including fast casual restaurants, convenience stores wireless dealers, is seeking a Director, Customer Success. The Director will be responsible for planning, developing, managing a team, and executing corporate strategies around onboarding and lifecycle management of Envysion’s new and existing customers. The Director will work cross functionally with all areas of the company to design, monitor and deliver the best possible customer experience. Accountability for operational and customer satisfaction will be essential components of this position.

Sr. Customer Success Manager

Carbon Black, Inc.
Greater Boulder Area
5 days ago
+49
The Senior Customer Success Manager (CSM) is responsible for ensuring the overall success and ongoing renewals for Carbon Black’s growing enterprise customer base. As a key member of the Customer Success team in the Sales organization, the Senior CSM’s primary focus is to own the renewal business for their designated enterprise accounts. The Senior CSM also works closely with the Regional Sales Representatives for add-on business in the portfolio of accounts.

Frontline Technical Support Engineer

Partner Solutions Manager

Customer Service Representative (Denver)

ezCater
Greater Denver Area
6 days ago
+29
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Manager, Support Services

LogRhythm
Greater Boulder Area
6 days ago
We are seeking a Support Services Manager to join our team at our corporate office in Boulder, Colorado. We support nearly 3000 global customers who are reliant on our software solution. This is an opportunity to lead a team of Support Services Engineers to help resolve customer issues with LogRhythm products. This includes reviews of reports and tickets with direct reports, other teams' members, managers, and senior internal stakeholders; as well as written, phone, and face-to-face communication directly with our customers. 

Customer Service Supervisor

ezCater
Greater Denver Area
1 week ago
+29
This Customer Service Supervisor position will be an integral part of the Customer Service Team. The supervisors will work together to ensure consistent adherence to procedures among the staff and will work with each other to propose process and operational improvement suggestions. The success of the position requires managing and developing the team and documenting and improving all processes and procedures, as well as communicating needs and recommendations to higher management.

Customer Service - Retention Specialist

Webroot
Greater Denver Area
1 week ago
+26
As our Retention Specialist you will be responsible for the post-sale relationship of Webroot customers with a focus on retention. During a typical day, Retention Specialists work with a high volume of customers balancing time constraints with customer needs.  The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining a strong customer focus.

Customer Success Email Specialist

Webroot
Greater Denver Area
1 week ago
+26
As an email specialist in our Broomfield, CO office, you will help the Customer Success organization fulfill our namesake mission. You are responsible for identifying messaging and segmentation opportunities using our treasure trove of product data. You work cross-functionally with our Marketing Communications and Information Systems teams to stand up new automated programs based on your observations. Your fierce love of quality assurance will ensure that your emails render beautifully across all environments. Your knowledge of deliverability best practices will shepherd our emails into the inbox. You live and breathe for data analytics and actionable insights. You would never dream of a “set it and forget it” philosophy on your triggered sends, because there is always opportunity to improve through strategic testing.

Courseware Developer

LogRhythm
Greater Boulder Area
1 week ago
Courseware Developer Opportunity: LogRhythm, a leader in NextGen SIEM, empowers organizations to measurably reduce risk by rapidly detecting, responding to, and neutralizing cyberthreats. LogRhythm’s Threat Lifecycle Management workflow is the foundation for security operations centers (SOCs), helping customers secure their cloud, physical, and virtual infrastructures for IT and OT environments. The LogRhythm platform has won many accolades,

Support Services Manager

LogRhythm
Greater Boulder Area
1 week ago
LogRhythm, a leader in NextGen SIEM, empowers organizations to measurably reduce risk by rapidly detecting, responding to, and neutralizing cyberthreats. LogRhythm’s Threat Lifecycle Management workflow is the foundation for security operations centers (SOCs), helping customers secure their cloud, physical, and virtual infrastructures for IT and OT environments. The LogRhythm platform has won many accolades, including being positioned as a Leader

Customer Support Representative

Skupos
Greater Denver Area
1 week ago
+22
+ Manage the Case queue in Salesforce. + Assist in answering phones from the Support queue. + Assist in answering inbound chats from customers. + Assist with outbound calls to customers with technical issues. + Ensure all customer data is accurate in our CRM. + Shape Support processes for the future of the company. + Learn every day and have a ton of fun doing it!.

Customer Service Representative (Overnight)

ezCater
Greater Denver Area
1 week ago
+29
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Integration Specialist

Skupos
Greater Denver Area
1 week ago
+22
Skupos is searching for an Integration Specialist to join our growing team. As an Integration Specialist, you will be the point of escalation for our Sales and Support teams to help troubleshoot technical issues with our core product, and help onboard and retain our growing 5,000+ customer base. As an Integration Specialist, you have a knack for solving complex technical problems. You enjoy understanding the hardware and network/IP setups in

Sr. Customer Support Engineer

JumpCloud
Greater Boulder Area
1 week ago
+16
Provide technical support and issue resolution to our customers through ongoing issue triaging. via email, telephone or remote web session. Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers. Reproduce issues in-house and respond to customers in a timely manner. Regularly follow-up with customers on recommendations, updates and action plans. Escalate issues to Engineering in a timely manner for resolution. Work with our Account Managers to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day. Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users.

Lead Global Ecalation Manager

Webroot
Greater Denver Area
2 weeks ago
+26
At Webroot, we have an opportunity for you to use your strong customer service orientation, technical skill and management experience .This role is tailor made for the support leader who can streamline and refine our services as we expand  The ideal candidate is expected to work product technical support escalations from both Webroot Business and Consumer customers, and be comfortable working directly with both highly technical as well as less technical users by telephone and via email. This is a phenomenal opportunity to leave your mark on an expanding organization that is already recognized for providing top notch support for our customers.  Pick up where we are currently and take our support function to world-class status!

Systems Engineer

Envysion
Greater Boulder Area
2 weeks ago
Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is looking for a talented Systems Engineer to help us advance our suite of SaaS products. This is a great opportunity for someone to use his or her expertise in systems, networks and operations as a member of a dynamic team that designs, develops, tests and maintains the infrastructure for our products. This position will focus on improving availability and performance within our products. 

Senior Incident Handler (Remote)

Red Canary
Greater Denver Area
2 weeks ago
+10
Identify, scope, and manage ongoing customer incidents, identify adversary TTPs, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security. Partner with customers, helping them understand the full scope of information available and make informed decisions about their security program. Leverage your deep knowledge and experience to ask the right questions to customers. Augment the automated detection of Red Canary’s technical stack with manual hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities. Immerse yourself in the customer’s environment enough to immediately recognize evidence of potential threats. Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions. Advocate for the customer’s well-being, provide expert security advice, and rally internal Red Canary resources for the benefit of the customer.

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