Greater Denver Area
5 days ago
As the Billtrust Customer Success Manager your primary responsibility is to engage strategic clients and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The Customer Success Manager will define, quantify and analyze relationships with strategic clients so that their success is not left up to chance. The Customer Success Manager shall have regular contact with multiple key clients and work directly internally with cross functional departments, representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all client communication, both oral and written, with key stakeholders at strategic clients will be accurate and informative. Additionally, as the main point of contact for a client, the Customer Manager will understand the client’s business and needs and will focus efforts on tasks that result in higher customer satisfaction and client retention.