Colorado Tech Jobs and Startup Jobs

51

Director of Customer Service

OnDeck
Greater Denver Area
35 minutes ago
Manage our customer service function in our Denver offices. Grow a world class servicing organization from the ground up. Coordinate analytical, strategic and technical resources to meet customer expectations and ensure satisfaction Craft an innovative environment rooted in accountability, purpose and professional development for all team members. Build upon established KPIs and help the organization think of new ones that we should be monitoring.  Attain all SLA standards for customer engagement and interactions. Collaborate and build strong relationships with internal teams and customers. Lead discussions with the Product, Technology, Marketing, and Customer Experience teams on business needs and design/deployment decisions into operational support requirements. Monitor, track and report on escalation path for customer support issues and develop processes to ensure follow-up with unsatisfied customers, issue resolution, and customer satisfaction.

Retention Manager

Worldpay from FIS
Greater Denver Area
39 minutes ago
+37
Manage inside/contract renewal sales representatives who are responsible for closing service sales transactions over the phone. Administers/designs the inside/contract renewal representatives' sales incentive plan. Trains, mentors, coaches and supervises inside/contract renewal staff. Has thorough knowledge of the organization's products/services. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/contract renewal sales representatives to develop channel partnerships. Responsible for market development, setting targets and ensuring that revenue is generated. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Recommends changes to policies and establishes procedures that affect immediate organization.

Service Manager

Worldpay from FIS
Greater Denver Area
39 minutes ago
+37
The Service Manager has the important task of overseeing enterprise-level support and service. They know the ins and outs of Worldpay's catalog of products and services in order to provide informed and accurate support to our best clients and customers. A key player in maintaining long-lasting relationships with our customers, he/she assures Worldpay's continued growth.

Administrative Business Partner

Skupos
Greater Denver Area
42 minutes ago
+22
Working with the CEO and COO, you will help Skupos improve efficiency, maximize the ability for cross-functional collaboration to occur, and identify new opportunities for Skupos to invest in our business in more effective ways. The administrative business partner team works with Skupos’ leadership to support their day-to-day administrative and operational needs, while also contributing to projects that help drive the company’s strategic priorities. In this role, you will be a critical part of supporting our leadership business function.

Member Care Specialist

Apostrophe, Inc.
Greater Denver Area
1 hour ago
+14
Respond to member and provider emails, texts and calls about any and all topics. Help members find a high-quality doctor, or give them information on their benefit plan. Assist members with questions on their provider bills and offer payment plans. Occasionally call doctors’ offices to get a member into their appointment. After listening to the member’s needs and what a successful outcome will look like, you will take notes so that other peers on the team can then do research to find the best results. Actively establish relationships with members and providers to support smart use of healthcare resources and alert them of ways that Apostrophe can help. Recommend and try new ways to inspire customer delight. Be part of a busy start-up team and will jump in and help make the office tick by printing ID cards, onboarding packets, whatever it takes.

Technical Implementation Specialist

Infinicept
Greater Denver Area
20 hours ago
+17
Working with customers to understand their requirements in products and services. Ensure an exceptional experience by understanding their business objectives. Project managing the delivery of clients into onboarding production. Deliver presentations and onboarding content to enable successful product implementation. Configure internal tools to perform product set-up. Ensure that all communications and documents are impactful. Coordinate with customer success to ensure products are received in a timely fashion. Stay engaged with community and product teams to understand roadmap and implications for customers. Creatively resolve implementation issues and customer problems using existing platform functionality. Build rapport and trust with customers to ensure an exceptional onboarding experience. Serve as a trusted advisor by advocating for client needs and product requests to Infinicept’s internal support, product, engineering, and sales teams.

Customer Success Manager

Infinicept
Greater Denver Area
20 hours ago
+17
Ensure an exceptional experience for our customers by understanding their business objectives and helping to drive adoption of core functionality. Serve as project manager for on boarding new enterprise customers, where new platform functionality is required for a successful rollout. Act as a product expert to creatively resolve customer problems using existing platform functionality. Accurately diagnose underlying customer pain points to assist Product Management in finding a wholistic, customer agnostic solutions. Coordinate closely with Product Management to ensure that customer expectations are set correctly and that their needs are being met. Assist team in reactive customer support through Slack, phone, and email to provide in-depth, knowledgeable answers. Assist the Director of Customer Success in building out top-notch Customer Success, Support and Implementation organizations for a rapidly growing Fintech organization.

Workflow & Product Delivery Manager

Infinicept
Greater Denver Area
20 hours ago
+17
As our Workflow & Product Delivery Manager, you will be the champion of our engineering team. You will be their representative and engage with other stake holders acting as the voice of their goals and workflow needs. You will ensure timely delivery of products and improvements by ensuring they have the resources needed to complete amazing work on tight timelines. If you are passionate about communication, collaboration, and team cohesiveness, join us!

Operations Associate

Personal Capital
Greater Denver Area
1 day ago
+25
About us: Good things happen when technology and financial service veterans come together. The founders of Personal Capital have one goal in mind: transforming financial lives through technology and people. That’s why we’re blending cutting edge technology with conflict-free financial advice. We believe this is the best way to empower individuals and their money. Our free online tools combine all of your accounts in one place. A powerful

Desktop Support Technician

HomeAdvisor
Greater Denver Area
1 day ago
+25
Responding to incidents and requests for Tier 1 support. Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support. Providing information to Tier 2 & 3 support as needed. Participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, server, and network storage hardware. Maintaining the alert/notification systems, and creating/modifying support documentation. Travel between locations for support activities.

Inbound Business Customer Service Representative

Sr. Network Engineer

Inbound Business Customer Service Representative

Inbound Homeowner Customer Service Representative

Outbound Customer Service Representative

Senior Internal Communications Coordinator

Director of Telecommunications Technology

Customer Admissions Representative

Sr. Manager, Corporate Strategy

Associate Procurement Analyst

Customer Admissions (Customer Service)

Outbound Homeowner Customer Care Rep (CO Springs)

IT Risk & Compliance Analyst

Inbound Business Customer Care Rep (Golden)

Outbound Customer Care Rep

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IBM Middleware Engineer

Worldpay from FIS
Greater Denver Area
1 day ago
+37
Senior Middleware Support Team Analyst/Engineer within Worldpay Acquiring Support Services. Responsible for providing Middleware support for a wide range of Middleware products, including 3rd line BAU support for Production and Pre-Production environments. Middleware support responsibilities include Installation, Configuration, Maintenance and Live Support of Middleware services hosted on Linux and Microsoft operating systems in a highly virtualised environment and subject to strict Change Management and Service Level Agreements. To represent the Acquiring Infrastructure Support within Worldpay Operations. Provide extremely high standards of service from a Middleware perspective in terms of service maintenance, new capability requests, fault prevention and resolution.

Client Manager, Supply Chain Solutions

Skupos
Greater Denver Area
2 days ago
+22
As a Client Manager for Supply Chain Solutions at Skupos, you will enable us to deliver value for our supply chain and distribution customers during implementation, rollout, and support. We are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Skupos across their business. You will partner closely with our strategy, sales, marketing, and product teams in order to manage successful customer engagements. In this role, you will own and lead specific customer engagements implementing Skupos supply chain solutions and services. This position is an integral part of our long-term relationship with our customers and you will directly impact the value realized by the customer and the ultimate success of our relationships. In order to succeed in this team, you have the passion and energy to work in an entrepreneurial and fast paced environment. You have the maturity, confidence, and experience to manage and partner with customers as well as the willingness, energy, and technical ability to become a trusted advisor for customers.

Director, Strategic Partnerships

Billtrust
Greater Denver Area
2 days ago
+39
As an experienced Director of strategic partnerships you will accelerate business growth and customer value through partner relationships as well as driving the development of a robust partner ecosystem. Targeted partner objectives include lead generation, sales distribution, system integration, and value added solutions for Billtrust customers and the focus is to drive revenue and create a tightly integrated ecosystem to facilitate customer acquisition and retention. This is a hands-on role working with existing and new partners and key accounts and collaborating with various teams within Billtrust.

Operations Associate, Ordering

Havenly
Greater Denver Area
2 days ago
+11
We're looking for enthusiastic and highly motivated problem solvers who love working with people and who are passionate about delivering exceptional customer service. You’ll be on the front lines providing support to Havenly clients through email, phones, and chat. You’ll become an expert in our business model, a representative for our brand, and problem solver with the best of them. Every day you'll be empowered and have the opportunity to create delight and happiness to every customer you come into contact with. If you're the right fit for this role you are a true people person. You don't just say it; you mean it and you work tirelessly to make sure that our customers are happy, satisfied, and their questions are answered.You love helping others, creating positive experiences, are humble, detail oriented, and enjoy being part of a fast-paced, energetic team.

Senior Implementations Project Manager

Billtrust
Greater Denver Area
3 days ago
+39
As the Senior Project Manager, you will lead project teams to deliver multiple simultaneous projects that span across several business and technology areas. You will be expected to effectively manage resources, schedule, and quality of deliverables through the full project life cycle (discovery, analysis, design, construction, test and implementation).  Projects you typically manage will address implementing new clients, or implementing additional products purchased by existing clients. You will be proficient in the areas of Project Management, Relationship Management, Business Analysis and Resource Management.

PRODUCTION TEAM MEMBER

Chiplab
Greater Denver Area
3 days ago
We're looking for motivated and detail-oriented individuals who want to get in on the ground floor of a blossoming Web-to-Print start up.  Here at Chiplab, we have a fun but hard-working culture and are looking for those with a similar spirit.  You will start on the production floor but we always look to promote internally to fill new positions as we grow.   Production Team Members are responsible for Printing, Packing, and Shipping custom poker

Professional Services Specialist

Respondent
Greater Denver Area
3 days ago
+21
We are looking for a Professional Services Specialist to join our Project Management team. Project Management is the white-glove human component to our otherwise largely DIY recruitment platform. Clients work with the Project Management teams on a project-by-project basis for an additional fee and expect the highest quality customer experience available. Given the capabilities of the Respondent platform, we expect this team to grow significantly in the nearterm. Revenue generated from Project Management fees has more than tripled in the past quarter at Respondent, and we expect to remain on the same trajectory throughout 2020.

Senior IT Auditor

FirstBank
Greater Denver Area
3 days ago
+38
The Audit Department is responsible for ensuring the markets and centralized departments are in compliance with federal and state regulations, as well as internal policies and procedures. The Audit Department acts in both an assurance role as well as a consulting role. The Analyst, Internal Audit – IT performs intermediate to advanced level work individually or as part of a team. The Analyst-IT is responsible for executing information technology (IT) audit fieldwork and contributing to IT audit risk assessment, planning, and reporting activities. The Analyst-IT, in collaboration with the Senior Analyst - IT, will also serve as a liaison between the Internal Audit Department, the various IT Departments and external IT examiners and auditors. In this role, the Analyst-IT would use critical thinking skills to complete assigned test work in an independent manner, will utilize available resources to independently research and will understand different levels of risk and risk-mitigation tactics.

Call Center Customer Service Representative

OrthoFi
Greater Denver Area
5 days ago
+16
 Who We Are OrthoFi is a Denver-based startup that focuses on building software and service solutions designed to stimulate growth and streamline financial processes for orthodontic practices through rigorous analytics and cutting edge technology. We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were

Vice President of RCM Operations

OrthoFi
Greater Denver Area
5 days ago
+16
The VP of RCM Operations plays an integral role in accomplishing our strategic objectives at OrthoFi. This role is responsible for delivering world class service while delivering on financial commitments within a results-driven culture that values trust and respect. We are looking for a leader that will create a vision, engage team members and inspire the team to perform at higher levels than they thought were possible. The VP of RCM Operations will oversee the teams that are responsible for delivering all back office services that we provide to orthodontic practices including insurance benefits verification & calculation, claims submission & follow up, insurance remittance processing, patient billing & collections and electronic enrollment. This role will be required to accomplish a difficult task of improving the quality of our service while at the same time improving our efficiencies to drive down our costs

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