Colorado Tech Jobs and Startup Jobs

60

Customer Experience Agent

SumUp
Greater Boulder Area
5 hours ago
+25
You are the voice of our company – the direct link to our merchants. You will thoroughly understand the technology behind the products that empower millions of merchants every day. You take care of our inquiries by phone, email, chat, and social media channels. You contribute to the scalability by continuously optimizing processes and help to create new content for our support experience. You closely work together with other departments within the international company, such as sales, marketing, logistics, and compliance.

Customer Service and Collections Agent, ODX

OnDeck
Greater Denver Area
5 hours ago
+39
Service existing customers with any post funding needs, including but not limited to questions, concerns, and problems making payments. React quickly to customer concerns or issues – this may require thinking on your feet and allowing conversations to organically play out instead of reading a script. Understand and apply proven concepts of deal structure and strategy. Help customers get back on track by being consultative on what their problem is and what is causing their inability to make payments. Bring your thinking, strategies, and ideas to advance our company's thoughtful inspiring culture and vision for the future. Work in a fun, fast-paced environment with some creative and brilliant people. Change from Customer Service to Collections agent based on the call and the customer need.

Business Leader

Togetherwork
Greater Boulder Area
1 day ago
As business leader, you will have Profit and Loss responsibility for a multimillion-dollar product line within a larger software company.   Specific responsibilities include: ●     Manage the product line to hit top-line goals (i.e., revenue) as well as profit and expense targets ●     Monitor non-financial KPIs and manage to those KPIs to ensure the long-term growth and success of the product line ●     Hire, manage and lead a cross

Customer Operations Specialist

Recurly
Greater Boulder Area
1 day ago
+32
Utilizing Recurly user-personas to create customer engagement activities. Using app usage and support insights to guide the training and educational programs. Working closely with the onboarding and Growth teams, and other company departments to ensure a coordinated approach to Operational campaigns. Monthly reviews of all outreach efforts and presenting to senior directors on a regular basis. Market research and benchmarking of target markets, analysis of company products in relation to competitors. Connecting with customers to ensure continued education and success throughout the relationship lifecycle. Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc. Helping marketing and sales meet business objectives through customer advocacy initiatives.

Operations Associate

Personal Capital
Greater Denver Area
1 day ago
+25
Facilitation and oversight of the establishment and transfer of new client accounts using cutting-edge proprietary and third-party technology solutions. Handling of cash management functions including wire and ACH transfers. Work with the Investment Committee and Financial Advisors to ensure client portfolios are appropriately implemented. Liaise with our broker-dealer custodian on all client operational matters. Liaise with our portfolio management provider on all client operational matters. Interact with clients regarding account setup and operational matters through conventional communication methods as well as email, chat, and video conference. Assist in the development and documentation of operational processes.

Alliance Manager, Google

Quantum Metric, Inc.
Greater Denver Area
2 days ago
+20
You will take the lead and be responsible for our most strategic partnership with Google Cloud, building upon our existing involvement with the SaaS Initiative and working with cross-department stakeholders to successfully implement our listing on the GCP Marketplace.  Be the driver behind connecting our Account Executives with the right individuals at Google to generate and accelerate Quantum Metric opportunities, whether that’s through leveraging Google’s executive relationships at customers or building a joint value proposition through Quantum Metric’s usage of Google Cloud. Grow our presence within Google to other areas of Google such as Ads, Apigee, Shopping, etc. Work with our marketing and field sales teams on Google involvement and sponsorship of national and regional events to build net new pipeline and accelerate existing opportunities.  Execute upon strategic Go-To-Market programs to leverage joint marketing opportunities such as webinars, podcasts, case studies, and blog posts. Identify new opportunities to work with Google’s partners where a strong joint value proposition is present. Drive alignment across Google Cloud leadership and Quantum Metric leadership. Own joint territory planning sessions with the sales organization to promote collaboration between teams and understand account plans for top customer targets.

Office Manager / Executive Assistant

Homebot
Greater Denver Area
4 days ago
+36
Support our executive team with scheduling, administrative tasks, travel and managing calendars. Manage and order office and snack supplies with focus on always making the office environment work best for everyone. Ensuring the office is always welcoming to current team members, vendors, customers and future Homebotters. Assist organizing quarterly events, monthly team lunches, demos, conferences, wellness Friday events and company outings. Facilitate and manage expense processes for exec team. Ensure “to do’s” become done (no one has to ask twice or followup). Office liasion between vendors and building management. Support Marketing, HR, Accounting and other departments with tasks and projects, as directed/needed.

Contact Center Administrator

OnDeck
Greater Denver Area
4 days ago
Manage OnDeck’s contact center operations and oversee day to day processes. Prioritize and align daily work with team goals and communicate progress and bandwidth accordingly to enablement and revenue operations teams. Partner with Enablement, Revenue, Product and Technology teams to implement changes to existing setup. Communicate status, progress and technical implications to cross-functional audiences and business partners. Recognize and contribute to remediation of issues within the contact center tools. Understand and maintain compliance of domain and processes for all contact center operations. Develop roadmap to implement new tools for OnDeck to communicate with customers or prospective customers.

Customer Education Specialist

Bonusly
Greater Boulder Area
5 days ago
+38
We are looking for an experienced Customer Education Specialist to join our team. You’ll work cross-functionally with all of Success/Support, as well as Product, Engineering, Sales, and Marketing to design and implement a robust and adaptable curriculum that will provide customers with an engaging onboarding and continuing education experience designed to drive high customer adoption rates and help our customers achieve their business objectives. 

Customer Experience Agent (Bilingual/Spanish)

SumUp
Greater Boulder Area
6 days ago
+25
You are the voice of our company – the direct link to our merchants. You will thoroughly understand the technology behind the products that empower millions of merchants every day. You take care of our inquiries by phone, email, chat, and social media channels. You contribute to the scalability by continuously optimizing processes and help to create new content for our support experience. You closely work together with other departments within the international company, such as sales, marketing, logistics, and compliance.

Retention Manager

Worldpay from FIS
Greater Denver Area
6 days ago
+37
Manage inside/contract renewal sales representatives who are responsible for closing service sales transactions over the phone. Administers/designs the inside/contract renewal representatives' sales incentive plan. Trains, mentors, coaches and supervises inside/contract renewal staff. Has thorough knowledge of the organization's products/services. Typically works with the field sales organization to ensure that representatives are provided adequate support in the field. May work with inside/contract renewal sales representatives to develop channel partnerships. Responsible for market development, setting targets and ensuring that revenue is generated. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Recommends changes to policies and establishes procedures that affect immediate organization.

Customer Admissions Representative

HomeAdvisor
Greater Denver Area
6 days ago
+25
The Customer Admissions Representative is responsible for completing the screening process on all new and existing professional accounts for HomeAdvisor. This representative will also be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance to screening standards.

Outbound Customer Service Representative

Inbound Homeowner Customer Service Representative

Inbound Business Customer Service Representative

Inbound Business Customer Service Representative

Executive Assistant- Contract to Hire

Head of Telecommunications Technology

Project Manager - Sales Operations

Inbound Business Customer Care Rep (Golden)

Outbound Customer Care Rep

Sr. Network Engineer

Associate Procurement Analyst

Customer Admissions (Customer Service)

Outbound Homeowner Customer Care Rep (CO Springs)

Load 10 more jobs14 jobs at HomeAdvisor

Technical Support Engineer (CO)

Duda, Inc.
Greater Boulder Area
1 week ago
+27
Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. Taking technical escalations and coordinating solutions with your peers. Being proactive in finding ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team. Advocating for customers’ needs and contributing to our growing knowledge base of articles and videos. Working cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda’s wide variety of customers.

Customer Service Representative (Denver)

ezCater
Greater Denver Area
1 week ago
+36
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Customer Service Supervisor

ezCater
Greater Denver Area
1 week ago
+36
This Customer Service Supervisor position will be an integral part of the Customer Service Team. The supervisors will work together to ensure consistent adherence to procedures among the staff and will work with each other to propose process and operational improvement suggestions. The success of the position requires managing and developing the team and documenting and improving all processes and procedures, as well as communicating needs and recommendations to higher management. In addition, we are looking for someone who will embrace and embody our culture of Insane Helpfulness, Transparency, and a Work Hard/Play Hard mentality. If you love to work hard as a team, find technological solutions for customer problems, and end the day with a Nerf gun fight, you are exactly what we are looking for.

Senior Firmware Engineer

ShapeShift
Greater Denver Area
1 week ago
+33
ShapeShift is seeking a Senior Firmware Engineer to design and build features into the ShapeShift platform. The Senior Firmware Engineer will be working in a number of code repositories, using some combination of JavaScript, Python, and go. The ideal candidate will thrive in a development environment where engineers find creative solutions inside of a standard framework. Standards are constantly iterated on as the cryptocurrency environment is in a high state of flux, and development best practices evolve. This position offers a unique opportunity to build the next generation of crypto tools for customer financial sovereignty.

Member Services Specialist

ShapeShift
Greater Denver Area
1 week ago
+33
To be a successful Associate Member Services Specialist, you will focus on becoming an expert in our Platform and an ambassador for the ShapeShift brand through daily interactions with customers. Bringing a positive attitude to your every day assignments will motivate team members and increase overall satisfaction of our customers. This a non-exempt position. This role will report directly to the Member Services Manager.

IBM Middleware Engineer

Worldpay from FIS
Greater Denver Area
1 week ago
+37
Senior Middleware Support Team Analyst/Engineer within Worldpay Acquiring Support Services. Responsible for providing Middleware support for a wide range of Middleware products, including 3rd line BAU support for Production and Pre-Production environments. Middleware support responsibilities include Installation, Configuration, Maintenance and Live Support of Middleware services hosted on Linux and Microsoft operating systems in a highly virtualised environment and subject to strict Change Management and Service Level Agreements. To represent the Acquiring Infrastructure Support within Worldpay Operations. Provide extremely high standards of service from a Middleware perspective in terms of service maintenance, new capability requests, fault prevention and resolution.

Customer Service and Collections Agent - Swing Shi…

OnDeck
Greater Denver Area
1 week ago
Advise our Loan Specialists, Customers, and members of our management team so we can help customers obtain financing for their business as seamlessly as possible. Be a go-between for our Operations teams, Funding Advisors and Customers. Working with other member of our operations and sales teams to constantly help reform best practices. You will make and receive calls to customers, discuss roadblocks to successful paying relationships and address general loan information. Develop new business calling a significant number of potential merchants as needed / directed by Management. Perform Outbound Renewals Calls to Customer eligible for a new loan.

Customer Experience Associate

Havenly
Greater Denver Area
1 week ago
+11
We're looking for team members to join our customer experience team, providing frontline support to Havenly clients through email, phones, and chat. If you're the right fit for this opportunity, you are a true people person. You don't just say it; you mean it and you work tirelessly to make sure that our customers are happy, satisfied, and their questions are answered. You love helping others, creating positive experiences, are humble, detail oriented, and enjoy being part of a fast-paced, energetic team.

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