Customer Experience Specialist | Resolutions
Evolve Vacation Rental
Greater Denver Area
6 hours ago
You will serve as the go-to for advice, guidance, and support for homeowners and guests that report issues while they are in-residence or post-checkout. The perfect candidate has a passion for creating customers for life, one experience at a time, by doing what they can, when they can, to ‘make it right’ in the customer's eyes. You are a hospitality professional that communicates like a champion who can skillfully navigate sensitive conversations and mitigate issues with compassion and ease. You are prevention-focused and display proficiency in the full range of resolution tactics with a supernatural ability to uncover a customer’s needs by asking the right questions and listening for comprehension, not to simply respond. Team leaders will provide guidance, but you will be given the freedom and opportunity to make real-time decisions on how to create mutually beneficial resolutions for all of our stakeholders - - teammates, homeowners, guests, and partners.