Customer Success Manager
Greater Denver Area
3 days ago
Convercent’s Customer Success Managers partner with our strategic accounts to ensure they unlock the value they expect from their investment in Convercent. Our CSMs are hyper-focused on delivering revenue retention and growth through alignment, adoption, and world-class customer engagement. Our CSMs work with customers across the lifecycle of their engagement with Convercent, from initial onboarding to ongoing organizational adoption. Our customers come to Convercent because they want to drive ethics to the center of their businesses; our CSMs help them get there.
Our Customer Success Managers understand the value of nurturing customer relationships. You will be responsible for engaging with customers post-sale, driving user adoption, account expansion, satisfaction and retention. Internally, you’ll serve as an important voice of the customer by providing feedback to various functions across the business—you understand your role to sift through customer requests to identify what is most important, and you are comfortable with the uncomfortable conversations to maintain an open and honest relationship with our clients. You will be expected to understand the customer’s use cases and become their trusted advisor, ensuring they stay and evolve with Convercent. You will be curious, a critical-thinker, and understand your role in aligning your customers’ objectives to measurable outcomes. You will help us create more ethical businesses, one customer at a time.