Customer Experience Manager
Church Community Builder
1 week ago
Development of innovative and successful customer-focused educational strategies and programs that increase our sales and customer retention results.
Develop and lead customer communication strategies that increase customer retention, software adoption, and utilization.
Develop, analyze, execute, and maintain customer retention and churn forecasts.
Lead a team to meet and exceed organizational, team, and individual goals while meeting financial and spending budgets.
Effectively demonstrate and communicate organizational values, philosophies, objectives, and direction to team members in order to continue to grow our associates' career development and organizational objectives.
Develop and implement the use of exceptional forecasting/reporting, representing the customer voice to marketing, sales, and product strategy.