Greater Denver Area
2 weeks ago
Become an expert Zen Planner user and stay on top of changes in each software release.
Work as a consultative partner to your customer, building rapport, providing direction and communicating customer specific feedback via phone, email or chat.
Identify, diagnose and resolve Zen Planner technical and usage issues.
Prioritize issues and escalate actionable items to the development team.
Validate reported issues using testing techniques and tools.
Collaborate closely with team members to provide creative solutions to unique problems.
Proactively reach out to clients to ensure optimal use of the Zen Planner software.
Maintain established metrics while serving as a representative of our OHANA values.
Manage incoming weekend support requests via email on a rotating basis.
Strive to attain high customer satisfaction ratings consistently.
Help develop, improve and implement Standard Operating Procedures.
Work towards quarterly goals that contribute to professional success and/or that of the company.