Client Success Operations Manager
Greater Boulder Area
3 days ago
The Manager, Client Success Operations in a new role within KPA, to build upon and grow our successful client engagement, support and retention practices as new software platforms, products and services are introduced and integrated. In this role you will be responsible for managing all support functions essential to the success of multiple teams supporting customers including the Implementation and Training team, the Field Operations team, the SaaS Support team, and the Client Success Management team. We are seeking a strategic, innovative thinker with excellent leadership and communication skills who can lead our Client Success Operations processes and team through rapid growth and change. KPA appreciates your passion for improving organizational efficiency and customer satisfaction through metric- driven decision making.