Customer Success Manager
Greater Denver Area
3 days ago
Ensure an exceptional experience for our customers by understanding their business objectives and helping to drive adoption of core functionality.
Serve as project manager for on boarding new enterprise customers, where new platform functionality is required for a successful rollout.
Act as a product expert to creatively resolve customer problems using existing platform functionality.
Accurately diagnose underlying customer pain points to assist Product Management in finding a wholistic, customer agnostic solutions.
Coordinate closely with Product Management to ensure that customer expectations are set correctly and that their needs are being met.
Assist team in reactive customer support through Slack, phone, and email to provide in-depth, knowledgeable answers.
Assist the Director of Customer Success in building out top-notch Customer Success, Support and Implementation organizations for a rapidly growing Fintech organization.