Customer Success Manager
Greater Denver Area
3 weeks ago
-Ensure an exceptional experience for our customers by understanding their business objectives and helping to drive adoption of core functionality.
-Serve as project manager for on boarding new enterprise customers, where new platform functionality is required for a successful rollout.
-Act as a product expert to creatively resolve customer problems using existing platform functionality.
-Accurately diagnose underlying customer pain points to assist Product Management in finding a wholistic, customer agnostic solutions.
-Coordinate closely with Product Management to ensure that customer expectations are set correctly and that their needs are being met.
-Assist team in reactive customer support through Slack, phone, and email to provide in-depth, knowledgeable answers.
-Assist the Director of Customer Success in building out top-notch Customer Success, Support and Implementation organizations for a rapidly growing Fintech organization.