Colorado Tech Jobs and Startup Jobs

22

Software Support Specialist

Billtrust
Greater Boulder Area
6 hours ago
+42
You will be interacting daily with customers across a variety of communication means (phone, email, web, chat) while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will be able to research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You are responsible for monitoring your caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, you will often work with customers to review/gather business requirements in advance of directing various configuration changes.

Technical Customer Support

ReCharge
Greater Denver Area
6 hours ago
In this role, you’ll initially join our Customer Success team as a Technical Customer Support Agent where you will spend 6-9 months learning about our product and our clients. We believe this is the best way to build a solid foundation for a career on the Growth team. After starting your career here on the Customer Success team, you'll move into a Partner Manager or Solutions Consultant role on the Growth team depending on your skills and interest. 

Technical Customer Support

ReCharge
Greater Denver Area
6 hours ago
In a Technical Customer Support role based remotely in Hawaii for our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.

Customer Support Specialist (Pipeline)

Billtrust
Greater Denver Area
1 week ago
+42
The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship building skills to enhance our overall customer experience. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs and answer a diverse array of product inquiries. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes.

Head of Design (UX/UI) - Innovation

FIS
Greater Denver Area
1 week ago
+42
This role is critical to the success of the innovation & incubation team.  We are starting from scratch, building and investing heavily in creating, defining, and delivering the products and business models that will define the future FIS and fintech landscape. You will build and develop a team of high-performance UX, UI, and visual designers that will rapidly produce visual and interactive prototypes. Working with other innovation & incubation leadership, you will create the interaction and engagement model for your team as concepts move through the innovation discovery process. You will leverage your tech expertise and design talent to produce high-fidelity prototypes for usability testing and market research.

Strategic Director

FIS
Greater Denver Area
1 week ago
+42
Identifies and develops key account alliances and relationship programs designed to produce sales opportunities. Recruits, develops and manages strategic partner alliances/partnerships and opportunity pipelines. Ensures the retention, growth and customer satisfaction of accounts. Evangelizes company products in conjunction with recruiting key alliances/partnerships. Evaluates program trends and provides analysis and recommendations to management. Works toward mutual goals, strategies and objectives to build awareness and support of overall strategic benefits of the alliance to senior leaders. Provides for financial analyses, long-range forecasting and analysis studies associated with potential alliances/partnerships. Monitors programs to assess the sales impact of offered solution(s) in the marketplace and the overall success of the alliance. Monitors competitor activity in accounts and implements strategies to maintain account ownership and block competitor advancement. Shows a developing professional expertise in the field and applies company policies and procedures to resolve a variety of issues. Has established a working knowledge of company products and services.

Customer Experience Agent (Bilingual/Spanish)

SumUp
Greater Boulder Area
1 week ago
+25
You are the voice of our company – the direct link to our merchants. You will thoroughly understand the technology behind the products that empower millions of merchants every day. You take care of our inquiries by phone, email, chat, and social media channels. You contribute to the scalability by continuously optimizing processes and help to create new content for our support experience. You closely work together with other departments within the international company, such as sales, marketing, logistics, and compliance.

Customer Experience Agent

SumUp
Greater Boulder Area
1 week ago
+25
You are the voice of our company – the direct link to our merchants. You will thoroughly understand the technology behind the products that empower millions of merchants every day. You take care of our inquiries by phone, email, chat, and social media channels. You contribute to the scalability by continuously optimizing processes and help to create new content for our support experience. You closely work together with other departments within the international company, such as sales, marketing, logistics, and compliance.

Innovation and Design Thinking Lead

FIS
Greater Denver Area
2 weeks ago
+42
This role is critical to the shaping and success of innovation and incubation team. You will lead our partners, customers, and internal teams through workshops grounded in design thinking to uncover disruptive growth ideas. These ideas will feed the team’s product pipeline and have the potential to transform the face of financial services. You and your contagious energy will be the champion of innovation for FIS and lead events that encourage a culture of innovation and disruptive growth. You will spend the majority of your time engaging with others on your favorite topic, innovation!

Leader, Gift Ops

FIS
Greater Denver Area
2 weeks ago
+42
Using knowledge of company products, services, support and technology, oversees sales operations activities to achieve company goals. Maintains relationship with field personnel to ensure timely, accurate, and prompt forecast submissions. Works with Sales and Finance Departments to develop and administer the company’s worldwide sales forecast. Responsible for organizing financial modeling and statistical studies for sales department.

Art Director

EverCommerce
Greater Denver Area
2 weeks ago
+27
Developing brand architecture, brand activation, and go-to-marketing identity and positioning strategies. Designing brand systems, websites, emails, landing pages, ads, content, direct mail, internal and external presentations. Reviewing other designers’ work and ensuring it meets EverCommerce’s quality standards. Updating and improving style guides and brand guidelines. Establishing a design system and process to be followed across EverCommerce’s portfolio com

software support specialist

FIS
Greater Denver Area
3 weeks ago
+42
• Provides Production support, including a proactive approach to improving levels of service where possible. • Takes and manages requests that come in by phone, email or through the support ticketing system. • Troubleshoots simple to complex issues as reported by end users. • Researches and resolves issues by writing simple to complex queries against databases. • Maintains, establishes and follows documented release procedures and quality best practices to promote code revisions from development to testing and through release. • Demonstrates initiative and proven follow through skills. • Proven decision making ability and escalation skills.

Sr Technology Specialist - Desktop Support

FIS
Greater Denver Area
3 weeks ago
+42
Responsibilities: Performs the installation, repair and preventative maintenance of personal computer and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes system needs, troubleshoots technical problems and trains users. Assists in the development, selection and installation of information center tools. Evaluates new and existing software products for opportunities of improvement and efficiency. Advises users on the interpretation of IS reports and report capabilities, limitations, etc. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Digital Designer

Metric Theory
Greater Denver Area
3 weeks ago
+46
Create ads to run on Social platforms (Facebook, Instagram, LinkedIn, etc.) for our clients. Create banner ads to run on the Google Display Network and other ad networks. Develop landing pages and similar assets. Work with Marketing to further build Metric Theory's brand. Work with clients to understand their brands, creative styles, and creative needs. Work with MT's own internal marketing team to help build infographics & creative for the MT website, eBooks & ads.

Graphic Designer

AdCellerant
Greater Denver Area
3 weeks ago
+32
We are looking to hire a critical-thinking, Graphic Designer with a self-starter attitude and an entrepreneurial spirit. You lean to digital but are not afraid to design for print and everything in-between. You have a “figure-it-out” attitude and are excited to work on projects that will expand your skillset. 

Design Lead

Think Company
Greater Denver Area
3 weeks ago
You should have experience leading major design and user research initiatives, being the client’s primary point of contact, and partnering with multi-disciplinary internal teams. If you love solving problems through an intensely collaborative design process with both clients and colleagues — and can communicate those ideas clearly — you may be our ideal candidate.

Operations Software Analyst

FIS
Greater Denver Area
1 month ago
+42
The Senior Operations Software Analyst will be responsible for the support and operation of FIS’ Insurance clients Managed Services production environments.  Working with a variety of internal and outsourced functions such as services desk, product support specialists, data centre providers and technical architects, the Senior Operations Software Analyst will ensure the delivery and continued operation of the environments and ensure delivery to customers in line with SLAs.    

Graphic Designer - Freelancer

Location3
Greater Denver Area
2 months ago
+36
We are looking for a detailed graphic designer who can take creative assets and brand guidelines from our clients and produce high quality creative to be used digitally in online marketing efforts. We are looking for someone to help us bring static images to life through video, as well as enhance and edit static images.  

Business Operations Manager

PaySimple
Greater Denver Area
2 months ago
You are an experienced Operations Manager who has a background in platform administration, SaaS products, and project management. You are passionate about collaborating with business teams on building and implementing processes and platforms improvements. You take pride in your work and have a proven track record of optimizing processing to achieve business results. You are an excellent communicator both written and verbal with experience managing projects and holding others accountable to timelines and deliverables.

Director of Customer Success Operations (Remote)

ReCharge
Greater Denver Area
2 months ago
We’re looking for a Director of Customer Success Operations to join our leadership team and help us scale and develop Customer Support at ReCharge. This is a brand new role which we’re adding to our existing leadership team. As the Operational Director of Customer Support, you’ll be responsible for building out and optimizing new processes and systems, coaching and developing your team, anticipating business needs, and implementing change in a fast growing company.

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